Andrej Švec

Inbound Support Service Lead (2024 – Present)

• Managing operational issues in the inbound process, ensuring smooth workflow.
• Coordinating with cross-functional teams to improve process efficiency.
• Supporting decision-making through data analysis and KPI monitoring.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Interim Area Manager (7 months in 2023)

• Led teams and daily operations in a fast-paced logistics environment.
• Ensured KPIs were met, optimizing operational processes.
• Provided leadership and support for team development.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

Flow Leader (2021 – 2023)

• Designed and managed shift plans for 300+ employees, ensuring operational efficiency.
• Collaborated with management to analyze performance metrics and optimize workforce allocation.
• Supervised teams, provided support, and improved shift productivity
• Preparing analysis for Ops. and Senior Ops. Managers on a daily basis.

• Baking of bread and variable kinds of pastry
• Operator of baking machines and ovens

• Company Overview: Italian restaurant
• Waiter
• Had the courses and trainings ( Customers complaint handling, Health and Safety training)
• Working behind the bar