Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Andres Burce Salberon

Andres Burce Salberon

Bachelor Of History
Berlin,Berlin

Summary

Enthusiastic tour guide with passion for cultivating unforgettable travel experiences. Excellent historical knowledge of Berlin with excellent organizational and public speaking skills. Skilled storyteller favored by guests for talent to weave stories and history of sites and venues into entertaining monologue.

Overview

9
9
years of professional experience
5
5
Languages

Work History

Tour Guide

Turistik
01.2013 - 01.2015
  • During my time at Turistik, one of the biggest tour companies in Chile, I gave interesting and fun tours in the cities of Santiago, Vina del Mar and Valparaiso. In Turistik I was also trained to give tours in the Vineyard Concha y Toro and Undurraga which are very famous locally and also internationally.
  • Other tasks that I performed in Turistik during my time there were frequently being involved with the new comers, taking them to excursions and presenting them the craft while perfecting the companies standard guides texts.
  • Led engaging tours, delivering informative narratives about local culture and history.
  • Developed customized itineraries, enhancing guest experiences and satisfaction.
  • Coordinated logistics, ensuring timely arrivals and departures for all tour groups.
  • Trained and mentored new guides, fostering a collaborative team environment.
  • Improved tour efficiency by streamlining scheduling and resource allocation.
  • Conducted safety briefings, prioritizing guest well-being throughout tours.
  • Resolved guest inquiries and concerns, maintaining high service standards.
  • Collaborated with local businesses to enhance tour offerings and partnerships.
  • Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
  • Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.

Hostel Manager

Leeway's Backpackers
01.2011 - 01.2012
  • -Pick up and transfer guests upon arrival at the local airport our bus station.
  • -Receptionist work and admiration of the property.
  • Communicated with customers to address complaints, find solutions to problems and welcome guests into facility.
  • Monitored customer feedback regularly and implemented necessary changes based on suggestions, ensuring continuous improvement in guest satisfaction levels.
  • Improved guest satisfaction by implementing efficient check-in and check-out processes.
  • Organized engaging activities and events for guests, fostering a sense of community within the hostel.
  • -Tour Guide in the nearby wineries bringing once per our guests to a day trip in the Marlborough district.
  • Oversaw daily operations ensuring optimal guest experiences and high satisfaction rates.
  • Managed staff scheduling and training, fostering a collaborative and efficient work environment.
  • Implemented cost-saving measures that enhanced operational efficiency and reduced overhead expenses.
  • Developed and maintained relationships with local vendors to provide quality services and amenities.

Hotel Receptionist

Grand Cayman Marriott Resort
01.2009 - 01.2010
  • Greeting visitors and directing them to the appropriate person or department.
  • Answering and routing phone calls professionally.
  • Managing appointment schedules and calendars.
  • Handling incoming and outgoing mail.
  • Maintaining a tidy and organized reception area.
  • Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
  • Coordinated reservations and room assignments using Marriott's property management system.
  • Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
  • Trained new reception staff on procedures and customer service standards to maintain quality.
  • Collaborated with housekeeping to ensure room readiness and guest satisfaction.
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
  • Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
  • Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
  • Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
  • Demonstrated adaptability during busy periods by multitasking effectively to manage competing demands without compromising quality of service.
  • Developed and maintained positive relationships with guests for satisfaction.

History teacher secondary school

Colegio San Sebastian
01.2006 - 01.2008
  • History teachers at secondary schools provide education to students, commonly children and young adults, in a secondary school setting. They are usually subject teachers, specialized and instructing in their own field of study, history. They prepare lesson plans and materials, monitor the students' progress, assist individually when necessary, and evaluate the students' knowledge and performance on the subject of history through assignments, tests and examinations.
  • Developed engaging lesson plans that fostered critical thinking and historical analysis among students.
  • Implemented diverse teaching strategies to accommodate varying learning styles and enhance student participation.
  • Mentored new teachers, providing guidance on curriculum development and classroom management techniques.
  • Collaborated with colleagues to design interdisciplinary projects that integrated history with other subjects.
  • Conducted assessments to evaluate student understanding and adjusted instructional methods accordingly.
  • Established positive relationships with students and parents, fostering a supportive and inclusive classroom environment.
  • Increased classroom participation with thought-provoking questions and real-world examples relevant to course content.
  • Developed strong relationships with students and parents, fostering a positive learning environment for all involved parties.
  • Promoted culture of inclusion, respect and collaboration in classroom.
  • Assessed and evaluated student performance through use of standardized testing.
  • Assisted in development of extracurricular activities and special events.

Education

History and Geography

Universidad Andres Bello
Santiago De Chile
01.2005

Skills

Tourism management

Local history expertise

Body language reading

Humor and wit

Arts and culture

Local history

Transportation coordination

Tourism development

Public speaking

Travel recommendations

Guest relations

Proficient in [language]

Tourism management

Interests

History and Geography

Films

Music

Travelling

Science and Literature

Timeline

Tour Guide

Turistik
01.2013 - 01.2015

Hostel Manager

Leeway's Backpackers
01.2011 - 01.2012

Hotel Receptionist

Grand Cayman Marriott Resort
01.2009 - 01.2010

History teacher secondary school

Colegio San Sebastian
01.2006 - 01.2008

History and Geography

Universidad Andres Bello

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Andres Burce SalberonBachelor Of History