Andrew Papanicolas
Wilmington,DE
Summary
Motivated business student with a cybersecurity concentration and hands on IT support experience in fast‑paced restaurant and academic environments. I’m comfortable working directly with hardware and systems whether that’s connecting POS terminals, running network cabling, or troubleshooting software and technical issues while staying calm and solution‑focused under pressure.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support
Papanicolas Pizza LLC
07.2022 - Current
- Install, connect, and configure POS terminals, printers, and payment devices to restaurant network and back-office server to minimize service downtime.
- Execute label and terminate LAN cabling for new POS locations, ensuring connectivity and addressing basic switch, router, and IP conflicts on site.
- Resolved in-house POS issues including freezes, disconnections, printer errors, and card reader problems to ensure seamless service operations.
- Execute fundamental operating system and software maintenance on POS terminals, encompassing restarts, updates, and configuration adjustments within non-admin permissions.
- serve as primary IT support for staff, documenting issues, testing solutions, and engaging food tech/vendor support only when admin-terminal access is required.
- Articulate technical issues and solutions in clear, concise terms to managers and front-of-house staff during busy shifts.
Teacher's Assistant
Rize Education
11.2025 - Current
- Enhanced classroom management through facilitation of group activities and promotion of positive learning environment.
- Coordinated with educators to review student progress and tailor instructional strategies appropriately.
- offered tailored assistance to students with varied learning needs enhancing academic development
- Analyzed all student assignments, quizzes, and projects with established rubrics to uphold fair and uniform grading standards.
- Delivered clear written feedback on graded work to enhance student understanding of mistakes and elevate performance on future assignments.
Delivery Driver
Seasons Pizza
06.2024 - Current
- Delivered orders promptly to ensure customer satisfaction and repeat business.
- Maintained accurate records of deliveries, receipts, and customer interactions for improved service quality.
- Mana
- Defined business motto hospitality.
Education
No Degree - Business Administration/ Cyber Security
Goldey Beacom College
Wilmington, DE05-2028
High School Diploma -
Delaware Military Academy
Wilmington Delaware05-2024
Skills
- Strong problem-solving skills, especially when diagnosing and fixing technical issues under pressure
- Excellent interpersonal communication; comfortable talking with new people and explaining technical topics in simple, clear language
- Reliable, detail-oriented work style with a focus on accuracy when grading, and documenting issues
- Self-motivated learner with hands-on experience in IT support and independent futures trading, including technical analysis and pattern recognition
Certification
The National Society Of Leadership and Success Certificate
Lucid Futures Trading Payout Certificates
Timeline
Teacher's Assistant
Rize Education
11.2025 - Current
Delivery Driver
Seasons Pizza
06.2024 - Current
IT Support
Papanicolas Pizza LLC
07.2022 - Current
No Degree - Business Administration/ Cyber Security
Goldey Beacom College
High School Diploma -
Delaware Military Academy