Andrew Poole
Wilmington
Summary
Dynamic National Account Manager with a proven track record at Corporation Service Company, excelling in lead generation and client relations. Expert in Salesforce CRM and project management, consistently exceeding sales goals. Recognized for exceptional customer service and training abilities, fostering team growth and driving business development initiatives.
Overview
22
22
years of professional experience
Work History
National Account Manager | eRecording
Corporation Service Company (CSC)
Wilmington
12.2021 - Current
- I was brought onto the team for prospecting across multiple industries for eRecording.
- Learned about these new sectors and what their prospective needs were for best results.
- Managing the lead data and improving any information available about the prospects to make the date more valuable for others later on.
- I have learned to use Salesforce as a task-based sales and prospect management tool and learned Microsoft Teams to make effective communication and data sharing.
- Exemplary sales history, leading the department right from the start.
- Sales goals were achieved over multiple consecutive years.
- Unquestioned record of customer service and satisfaction, with multiple cases of clients referring new customers on the strength of their own experience.
- Excellent team member with eager ability to better others skill sets and give positive input, while also bringing some new outside ideas and sales tactics to the team leaders to share.
- Attendance and cooperation within the CSC family has been constant and I have forged many new professional and personal relationships during my tenure.
Business Development and Lead Sales
Political Connection (DBA : Strategic Connection)
Wallingford
08.2019 - 12.2021
- Primary sales and business development for a new division of a +30 year old outsourced call center.
- Brought on to make initial growth for a new division set up and focused on a new market segment.
- Responsible for setting up the policy and procedure and training other sales representatives on the department CRM implementation.
- Brought on the largest and longest standing clients to get the new division started.
- Worked with training and operations to help the call center team be more effective.
- Has met or exceeded all sales goals.
Lead Inside & Outside Sales
AGS Inc.
Exton
11.2017 - 05.2019
- Primary new salesperson for a 57 year old architectural Signage fabrication and installation firm.
- Responsible for setting up the policy and procedure for CRM implementation in the company.
- Organized lead generation and outbound contacts of hundreds of local firms and dozens of building projects.
- Helped the sale of several large fabrication and installation projects for corporations and universities.
- Has exceeded all sales goals set.
Lead Sales Development
Mr. Shrinkwrap
Prospect Park
09.2015 - 08.2017
- Inside sales for a small but leading industrial shrink wrapping distributor and installer.
- Responsible for all inbound contacts by phone & email for sales and customer service.
- Responsible for setting up the policy and procedure for CRM implementation in the company.
- Organized lead generation and outbound contacts of hundreds of companies, campaign by campaign.
- Facilitated the sale and in house management of large installation projects at remote locations.
- Has continued to exceed the sales goals set.
Sales Representative
Nutrisystem
Fort Washington
11.2014 - 09.2015
- Inside sales for leading diet program and nutrition company.
- Fielded client contacts inbound by phone and contacted web contact clients outbound.
- Consumer sales direct to retail customers for personal needs.
- Daily successful use of sales skills for a very personal product.
- Average daily talk time on the phone of 5+ hours both inbound and outbound.
- Successfully exceeded the department’s average sales numbers.
Sales and Design Representative
Fitness Machines LLC (DBA : Endless Pools)
Aston
05.2013 - 07.2014
- Inside sales & design representative for international swim machine company.
- Initial prospect client contact by both phone, postal mail and email to offer company.
- Consumer sales specialty, working with retail customers for personal needs.
- Heavy utilized sales skills used for high priced specialty products.
- Highly motivated salesperson.
- Average daily talk time on the phone of 2+ hours both inbound and outbound.
- Worked successfully with commercial clients on last minute specialty needs on immediate time frame.
- Top producer, met or exceeded quotas for metrics and sales quotas set for several straight months.
Account Executive - inside sales
CMI Credit Mediators Inc.
Upper Darby
06.2011 - 04.2013
- Inside telephone sales representative for top rated commercial collection agency.
- Initial prospective client contact by both phone and mail to offer company services.
- Work initially with a new sales team division to focus on new client contact and repeat business.
- Moved up in the company from lead generating sales to a Primary Sales & then Client Service role.
- Average of more than 90 calls a day both inbound and outbound.
- Gained extensive knowledge of commercial collections, credit remediation and business finance risk.
- Top producer, met quotas for several consecutive months.
Account Executive - inside sales
Venio (DBA: Keane formerly The Keane Organization)
Wayne
11.2009 - 03.2011
- Inside telephone sales representative for nation's largest 'lost' asset reclamation firm.
- Responsible for initial prospective client contact by both phone and mail to offer company services.
- Work with small team staff for contact research and legal claiming services for abandoned financial assets.
- Average of more than 60 calls a day both inbound and outbound and managed over 2000 cases at any one time.
- Gained extensive knowledge of financial investments, dormant assets, and financial reporting laws.
- Top producer in rate of return repeatedly within the company for percentage of contacts made to paid contracts.
- Repeatedly displayed ability to forge strong customer relationships.
- Outstanding history in continuing customer services.
- Repeatedly commended for constant efforts, exceeding quotas, and professional manner.
Signage Department Head
Spike’s Trophies/4SignSolutions
Philadelphia
08.2003 - 10.2009
- Directly responsible for managing the sale, production and delivery of approximately $3,200,000 in sales of acrylic and wall panel signs over 4 years.
- Responsible for estimating and handling projects as well as maintaining inventory levels.
- Manage a department of 3 team members; responsible for production schedules, resource allocation and delivery and installation schedules.
- Work with organization wide sales staff to support and expand the sales of multi-line product sales.
- Manage signage department outside sales, meets with clients and manages the sales to service process.
- Was awarded commendation by company president for cutting sign department costs and raising overall profitability of the division.
- Excellent history in pricing projects to provide the highest profit margin possible for the organization.
- Manage large, high cost sign conversion projects in the public and private sectors.
- Able to aid, and effectively sell to clients who struggle with their requirements to meet their needs.
- Work with contractors and architectural firms through the sales and installation process.
Education
A.A.S - Engineering
Delaware County Community College
Marple, PA12.1994
Skills
- Proficient in PC and Mac operating systems
- MS Office
- Access
- PowerPoint
- Word
- MS Project
- Excel
- Financial spreadsheet software
- Cost analysis
- Profit tracking
- Salesforce CRM
- Lead generation
- Client relations
- Business development
- Market research
- Customer service
- Negotiation skills
- Project management
- Progress updates
- Training and development
Computer Qualifications
- Proficient working on PC and Mac operating systems.
- Full understanding of MS Office and applications (Access, PowerPoint, Word, MS Project, Excel and others).
- Experienced with using standard financial spreadsheet software for cost analysis and profit tracking.
Timeline
National Account Manager | eRecording
Corporation Service Company (CSC)
12.2021 - Current
Business Development and Lead Sales
Political Connection (DBA : Strategic Connection)
08.2019 - 12.2021
Lead Inside & Outside Sales
AGS Inc.
11.2017 - 05.2019
Lead Sales Development
Mr. Shrinkwrap
09.2015 - 08.2017
Sales Representative
Nutrisystem
11.2014 - 09.2015
Sales and Design Representative
Fitness Machines LLC (DBA : Endless Pools)
05.2013 - 07.2014
Account Executive - inside sales
CMI Credit Mediators Inc.
06.2011 - 04.2013
Account Executive - inside sales
Venio (DBA: Keane formerly The Keane Organization)
11.2009 - 03.2011
Signage Department Head
Spike’s Trophies/4SignSolutions
08.2003 - 10.2009
A.A.S - Engineering
Delaware County Community College
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