Andrew Stein
Claymont
Summary
Through working in customer service, I have built the skills necessary to handle high-pressure situations and quickly problem-solve with on-the-fly thinking. I am adaptable to whatever situation comes my way and am always striving to learn about how I can improve my performance at work. Both with my fellow team members and the people I serve I can build a strong rapport which allows for a more pleasurable and effective work environment for everyone involved.
Overview
1
1
year of professional experience
Work History
Front of House Employee
Chic-Fil-A
Wilmington, DE
07.2022 - 08.2023
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Established welcoming atmosphere by greeting each guest warmly.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
Education
No Degree - French Education
University of Delaware
Newark, DE05-2027
High School Diploma -
Concord High School
Wilmington, DE06-2023
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Team collaboration
- Multitasking and organization
Affiliations
- University of Delaware
Languages
English
Native or Bilingual
French
Limited Working
Interests
- Music
- Foreign Languages
- Education
Timeline
Front of House Employee
Chic-Fil-A
07.2022 - 08.2023
No Degree - French Education
University of Delaware
High School Diploma -
Concord High School
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