Andrews Kwaku Owusu
Crew Planner
Köln
Summary
Strategic aviation operations professional specializing in crew planning, control, and flight operations across Europe. Holds an M.S. in Aviation and Aerospace Sustainability and an EASA Private Pilot License. Skilled in regulatory compliance, crew resource optimization, and managing operational disruptions, contributing to safe and efficient airline operations.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Crew Planner and Crew Control
German Airways GmbH & Co. KG
02.2023 - Current
- Oversee crew planning and crew control for 200+ pilots and cabin crew, supporting operations across a fleet of 8 aircraft in scheduled, charter, and ACMI environments.
- Develop and maintain crew rosters while ensuring compliance with EASA Flight Time Limitations (FTL), company regulations, and operational requirements.
- Coordinate real-time crew changes, sickness coverage, training requirements, and disruption recovery to maintain operational continuity and regulatory compliance.
- Monitor crew utilization, flight hours, and deployment trends to optimize resource allocation and support efficient flight operations.
Passenger Service Agent
Global GSRM GmbH
11.2022 - 01.2023
- Coordinated passenger check-in and boarding operations, ensuring compliance with airline and airport procedures.
- Contributed to on-time flight departures through close collaboration with flight crews, gate agents, and ground operations personnel.
- Assisted in resolving operational disruptions, including delays, cancellations, and passenger reaccommodation.
Passenger Service Agent
Airline Assistance Switzerland
05.2022 - 10.2022
- Delivered efficient passenger check-in and customer service while ensuring compliance with airline procedures and regulatory requirements.
- Supported the management of flight disruptions, including delays, cancellations, and passenger reaccommodation, to minimize operational impact.
- Collaborated with airline, airport, and ground handling teams to ensure smooth daily operations and a positive passenger experience.
Intern Inflight Product Development
Brussels Airlines
03.2018 - 08.2018
- Conducted competitive benchmarking and market analysis to support inflight product development initiatives.
- Quality control inspections of long-haul catering products in collaboration with LSG Sky Chefs, ensuring compliance with airline standards.
- Supported product harmonization activities during the integration of Brussels Airlines and Eurowings inflight service offerings.
- Contributed to airport lounge enhancement projects and the introduction of African beverage products onboard Brussels Airlines flights to strengthen customer experience and regional brand identity.
Operations Supervisor
Osei Kwabena Trading Enterprise
07.2015 - 10.2015
- Coordinated daily logistics and inventory operations, optimizing movement of goods from warehouse to customers.
- Supervised operational activities, enhancing workflow planning for timely and accurate order fulfillment.
- Prepared daily sales and operational reports, enabling effective business performance monitoring and operational decision-making.
Education
Master of Science (M.S.) - Aviation and Aerospace Sustainability
Embry-Riddle Aeronautical University
Worldwide/Online05-2026
Bachelor of Arts (B.A.) - Aviation Management
IU International University of Applied Sciences
Germany09-2021
EASA Private Pilot License (PPL) - undefined
Motorflugschule Egelsbach GmbH
Frankfurt, Germany02-2021
Skills
MS Word – Advanced
Project management
Data management
Customer focus
Crew scheduling
MS Excel – Advanced
Timeline
Crew Planner and Crew Control
German Airways GmbH & Co. KG
02.2023 - Current
Passenger Service Agent
Global GSRM GmbH
11.2022 - 01.2023
Passenger Service Agent
Airline Assistance Switzerland
05.2022 - 10.2022
Intern Inflight Product Development
Brussels Airlines
03.2018 - 08.2018
Operations Supervisor
Osei Kwabena Trading Enterprise
07.2015 - 10.2015
EASA Private Pilot License (PPL) - undefined
Motorflugschule Egelsbach GmbH
Bachelor of Arts (B.A.) - Aviation Management
IU International University of Applied Sciences
Master of Science (M.S.) - Aviation and Aerospace Sustainability
Embry-Riddle Aeronautical University