Andriy Olesiuk

Leadership & Team Development

• Set clear performance expectations, monitored progress toward goals, and provided constructive feedback and recognition to drive results.
• Empowered and coached team members by delegating tasks based on individual strengths, mentoring junior staff, and delivering targeted skill-building sessions.
• Managed conflict resolution and fostered a collaborative, positive work environment across departments.

Collaboration & Communication

• Built and maintained strong client and stakeholder relationships through open communication channels and prompt issue resolution.
• Partnered with cross-functional teams and department leaders to align on goals and successfully deliver projects on time, within budget, and to high quality standards.
• Facilitated teamwork by implementing and maintaining project management and communication tools.

Process & Performance Improvement

• Optimized workflows and internal processes, reducing turnaround times, increasing efficiency, and enabling the team to handle higher workloads without compromising quality.
• Implemented performance reporting systems and tracked key metrics to identify improvement opportunities.
• Streamlined resource allocation to meet deadlines and maintain budget control.

Operational & Technical Expertise

• Oversaw quality control to maintain high standards for all deliverables.
• Led server infrastructure development, quality assurance, staging, and production systems for enterprise-level applications.
• Diagnosed and resolved complex technical issues, ensured system availability, and implemented security measures to protect sensitive data.
• Installed security and functionality patches, and developed scripts/automation tools to improve system efficiency.
• Increased monthly revenue of a department by 3 times.

Strategic Contributions

• Conducted market research to guide strategic decisions and maintain competitive advantage.
• Negotiated with suppliers to secure cost-effective resources.
• Assisted in recruitment to build a high-performing team.
• Generated detailed reports and recommendations to inform business decisions.

• Created detailed documentation for system configurations, procedures, and best practices, simplifying troubleshooting and knowledge transfer.
• Installed and maintained security and functionality patches, conducting vulnerability assessments to safeguard against intrusion and ensure system reliability.
• Enabled smooth transitions during asset provider changes, minimizing disruptions to end users.
• Collaborated with users to identify and implement technology improvements for better usability.
• Diagnosed and resolved complex technical issues through in-depth analysis, restoring business operations efficiently.
• Reduced downtime and recovery time during outages by developing, testing, and executing disaster recovery plans, while proactively identifying and addressing potential issues through continuous system monitoring.
• Designed and implemented robust backup, recovery, and storage upgrade strategies to enhance data integrity, redundancy, and reliability.
• Seamlessly integrated new applications into existing systems to improve workplace efficiency.
• Drove continuous improvement of IT governance processes.
• Increased user satisfaction by resolving technical issues promptly and maintaining open communication channels.

• Provisioned new software for use, following established security policies.
• Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
• Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
• Managed onboarding and offboarding of employees.
• Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
• Diagnosed and resolved hardware and software issues.
• Planned and implemented upgrades to system hardware and software.
• Diagnosed and executed resolution for network issues.

• Coordinated with different IT and not IT structures to ensure efficient allocation of resources to built a LAN for 4 internal building with load of +-80 and ensure stable and optimal network performance.
• Increased network reliability by conducting regular audits, identifying vulnerabilities, and applying corrective actions.
• Managed vendor relationships for procurement, installation, and support of networking equipment and services.

• I've set up all needed technical infrastructure for best quality to money ratio and produce small clips of events. Go live at a scheduled time every week for the time of a church service
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Used critical thinking to break down problems, evaluate solutions and make decisions.