ANGEL GALEV
Aachen
Summary
Results-driven application and support engineer with extensive experience at Avenga, specializing in IAM, Active Directory, Okta and Microsoft 365 administration. Proven ability to enhance system efficiency and user satisfaction through improved access management processes. Strong problem-solving skills and a proactive approach to complex challenges, delivering innovative solutions that boost productivity. Collaborative team member committed to continuous improvement and operational excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
IT System Support Specialist
Avenga
Aachen, Germany
08.2021 - Current
- Delivered L1 and L2 support to resolve user issues and maintain system functionality
- Managing the identity and access authorization for all types accounts and profiles
- Developed and managed IAM custom roles and rules to enhance security and access control
- Creating dynamic assignment groups, role modelling/configuration/assignments
- Application and Support engineer on 'MylAM' custom-made cloud IAM tool for Swiss 'Sunrise': previous experience with NetIQ/iManager, IDM/IAM, SOAP, Active Directory (AD), Microsoft 365 Administration. LDAP Administration, Okta, Entra ID.
- Executed testing procedures to validate software quality and ensure reliability
Warehouse SAP Keyuser
DRAXLMAIER Group
Kavadarci
02.2015 - 08.2020
JIS Control Keyuser
DRAXLMAIER Group
Kavadarci
01.2010 - 09.2015
IPST/AULA keyuser
DRAXLMAIER Group
Kavadarci
09.2010 - 01.2015
Intern Web Developer
Bointsoft
Skopje
05.2009 - 08.2009
- Created custom add-ons for Magento web stores to enhance functionality and user experience
Education
IPST/AULA Keyuser - Computer and Information Sciences and Support Services
Draexlmaier group
Pitesti, Romania12-2017
Bachelor of Tehnical Informatics - Computer Sience
Univerzitet Sv. Kliment Ohridski
Bitola, North Macedonia12-2013
High school -
Gimazium "Kocho Racin'
Veles, North Macedonia07-2004
Skills
- Windows System Administration
- Active Directory
- LDAP Administration
- Microsoft Entra
- Okta
- Identity management
- Access control
- Cloud administration
- Cloud computing
- Application support
- Troubleshooting
- System troubleshooting
- Technical support
- Application Performance Monitoring
- Inventory Management
- XML
- SAP
- HTML
- CSS
- XML
- SOAP
- Website Performance Optimization
- Office 365 management
- User support
- Training
- Client relations
- Cybersecurity knowledge
- Cybersecurity knowledge
- Cloud computing
Languages
German
Elementary
A2
English
Upper Intermediate
B2
Social Profile
https://www.linkedin.com/in/angelgalev
Certification
- Okta Professional (Pluralsight)
- Microsoft 365 Administrator - MS102 (Pluralsight)
- Microsoft Windows Endpoint Administrator - MD-102 (Pluralsight)
Hobbies and interests
- Basketball
- Mixed martial Arts
- Tech oriented
- Continuous learning and professional growth
- Hiking
Timeline
IT System Support Specialist
Avenga
08.2021 - Current
Warehouse SAP Keyuser
DRAXLMAIER Group
02.2015 - 08.2020
IPST/AULA keyuser
DRAXLMAIER Group
09.2010 - 01.2015
JIS Control Keyuser
DRAXLMAIER Group
01.2010 - 09.2015
Intern Web Developer
Bointsoft
05.2009 - 08.2009
IPST/AULA Keyuser - Computer and Information Sciences and Support Services
Draexlmaier group
Bachelor of Tehnical Informatics - Computer Sience
Univerzitet Sv. Kliment Ohridski
High school -
Gimazium "Kocho Racin'