Angela Hamming
Bally's Hotel & Casino
Dover
37
years of professional experience
Dedicated Call Center Representative with strong problem-solving skills and proven ability to manage high call volumes while ensuring customer satisfaction.
Detail-oriented professional with extensive experience in customer service and support. Known for resolving issues promptly, maintaining accurate data entry, and enhancing customer relationships to drive loyalty and satisfaction.
Work History
Call Center Representative
2 Years 8 Months- Resolved customer inquiries and concerns through effective communication and problem-solving techniques.
- Managed high call volumes while maintaining quality service standards and customer satisfaction.
- Documented customer interactions accurately in CRM system to ensure seamless follow-up.
- Collaborated with team members to streamline processes, enhancing overall operational efficiency.
Sales Associate
10 Months- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to improve product visibility and accessibility.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout operations.
- Restocked inventory regularly to meet customer demand and minimize stock shortages.
- Trained new staff on store policies, procedures, and customer service standards for seamless onboarding.
- Implemented best practices for maintaining cleanliness and safety standards in the sales area to enhance shopper comfort.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
Customer Service Representative
4 Years 8 Months- Resolved customer inquiries via phone and email, ensuring timely and effective communication.
- Processed orders and returns accurately, enhancing overall customer satisfaction.
- Assisted in training new team members on product knowledge and service protocols.
- Collaborated with management to streamline support processes, improving response times.
- Developed training materials for staff onboarding, fostering consistency in service excellence.
- Analyzed customer feedback to recommend enhancements to service delivery standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Implemented quality assurance measures, contributing to a more efficient support workflow.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma
Associate of Applied Science - Medical Assisting
Skills
Problem-solving skills
Customer support
Data entry
Customer service
Resolving issues
Account updating
Timeline
Call Center Representative
Bally's Hotel & Casino
2022.12 - 2025.08Read More
Sales Associate
Redner's Warehouse Markets
2014.06 - 2015.04Read More
Customer Service Representative
Ameritaz
1989.01 - 1993.09Read More
Del Tect Community College
Associate of Applied Science from Medical Assisting
Read More
Newark High School
High School Diploma
Read More