Angela Mulwa
Titisee-Neustadt
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Ausbildung Als Restaurant Fachfrau
Seehotel Wiesler-Titisee-Neustadt Grmany
07.2022 - 08.2025
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Communicated with kitchen staff to enable accurate food preparation.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Health Club Instructor
Clarence House - Nairobi
01.2021 - 04.2022
- Conducting group classes like steps and floor aerobics
- Doing personal training to clients to work with them towards achieving their goals
- Educating client on the importance of working out and living a healthy lifestyle
- Giving advice to clients on diet and nutrition
- Conducting yoga and Pilates classes.
Fitness Instructor
Prestige Fitness Centre
01.2017 - 01.2020
- Assess individual progress and suggest appropriate changes.
- Enhanced overall client fitness levels with targeted strength training and cardiovascular exercises.
- Increased gym revenue by upselling personal training packages and fitness merchandise.
- Implemented innovative group fitness classes, leading to increase in gym membership engagement.
- Conducted nutritional seminars to educate clients on healthy eating habits, contributing to their overall well-being.
Education
Kenya Certificate of Secondary Education (K.C.S.E) -
Lukenye Girls Centre of Excellence
Athi-River District. 2012-1015Kenya Certificate of Primary Education (K.C.P.E) -
St. Pauls Primary School
Athi- River District. 2004-2011Customer service, Computer studies -
Kenya Utalii College
Nairobi, Kenya. 2016Careeraspiration
To work with creativity and been respectable team player coupled with transparency and accountability so as to meet the organization and be part of its growth and success. To deliver my best in terms of output with full readiness to learn and adopt new skills in the dynamic corporate environment.
Personal Information
- Date of Birth: 10/12/99
- Nationality: Kenyan
- Marital Status: Single
References
- Arqwings kodhek, Gear up KBC, Nairobi, 0791426797
- George wanjohi, Prestige fitness center, Kikuyu, 0720677633
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Languages
English
Advanced (C1)
German
Intermediate (B1)
Timeline
Ausbildung Als Restaurant Fachfrau
Seehotel Wiesler-Titisee-Neustadt Grmany
07.2022 - 08.2025
Health Club Instructor
Clarence House - Nairobi
01.2021 - 04.2022
Fitness Instructor
Prestige Fitness Centre
01.2017 - 01.2020
Kenya Certificate of Secondary Education (K.C.S.E) -
Lukenye Girls Centre of Excellence
Kenya Certificate of Primary Education (K.C.P.E) -
St. Pauls Primary School
Customer service, Computer studies -
Kenya Utalii College