Angela Pickett

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.

• Manage the inventory of over 200 SIM cards and devices, ensuring accurate stock levels and efficient replenishment
• Take responsibility for ordering phones and accessories, ensuring adequate stock levels and timely replenishment
• Manage the cash register and prepare end-of-day reports accurately
• Handle customer care and address customer issues promptly and effectively, providing excellent service.

• Enhanced communication between drivers and dispatchers by implementing reliable mobile communication systems.
• Continuously updated existing routes based on feedback from drivers and customers alike, ensuring the most efficient and effective routes were in place.
• Streamlined dispatch processes, resulting in increased customer satisfaction.
• Collaborated with drivers to troubleshoot routing issues, enhancing overall performance.
• Collaborate with Supporting teams to schedule more challenging deliveries to maintain customer faith in our abilities
• Collaborate with businesses to facilitate large deliveries to freight forwarders as well as company buildings.

• Assist drivers on route by providing directions as well as performing customer communication via email, text and call to facilitate a smoother customer and driver experience
• Creating manual stop injections and collaborating with carrier management and warehouse operations in the scheduling and successful delivery requests of challenging purchases
• Processing requests such as address changes, delivery upgrades and returns of product
• Answer telephone inquiries regarding delivery time estimates, product information and pickup processes.

• Perform operational and administrative tasks including but not limited to running sales and inventory related reports for store management
• Implement weekly cycle and monthly physical counts while looking for opportunities to improve the stores variance reporting
• Greet customers and ensure they are connected to a sales associate in a timely fashion
• Demonstrate company technology to new customers to ensure they know the features and benefits of the company’s products while creating brand loyalty

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• Educate customers on the features and benefits of Xfinity products and services and how they enrich the customers’ lives
• Set high standard by meeting sales goals and exceeding customer satisfaction
• Support store operations including inventory, equipment and payment transactions, and loss prevention tactics.

• Met and exceeded the stores monthly handset and accessory quota
• Collaborate with Store Manager and District Manager in the recruitment of staff
• Train staff by familiarizing them with current and upcoming products and plans
• Promote sales through demonstrating merchandise
• Attend to complaints and customer inquiry while monitoring customer satisfaction
• Manage and execute planogram/floor sets and verify products are well displayed
• Manage handset and accessory inventory count audits, shipment acceptance and reallocation
• Handle till functions such as opening and closing duties, deposit preparation and deposit drop off.

• Collaborate with management in the training of new employees including mentoring, store policy, services, and register operation
• Supervise segments and lead employees in meeting company goals in profitability
• Answer telephone inquiries from customers regarding products and services
• Diffuse volatile situations when presented
• Assist customers with returns, purchases, product care, and wardrobing
• Create best in class experience through use of product knowledge and tools in order to build brand loyalty
• Execute floor sets in which new products are processed, introduced to the floor and marketing is placed according to brand specification
• Handle till functions such as opening and closing registers and deposit preparation.

• Assist customers with purchases, returns, product information and wardrobing inquiries
• Build brand loyalty and exceed sales goals through going 'over and beyond' for each customer
• Answer telephone inquiries from customers regarding products and services
• Replenish product stocks in an efficient fashion.

• Assist customers with purchases, returns, product information and wardrobing inquiries
• Build brand loyalty and exceed sales goals through going 'over and beyond' for each customer
• Answer telephone inquiries from customers regarding products and services
• Replenish product stocks in an efficient fashion.

• Assist customers with purchases, returns, product information and wardrobing inquiries
• Build brand loyalty and exceed sales goals through going 'over and beyond' for each customer
• Answer telephone inquiries from customers regarding products and services
• Replenish product stocks in an efficient fashion.