Angelika Szefer
Customer Service Team Lead
Clinge
Summary
With over 10 years of experience in customer service and operations within international B2B environments, I have led teams to achieve higher efficiency and customer satisfaction.
My strength lies in optimizing processes, create collaborations across functions and departments and coaching employees to reach their full potential.
Overview
17
17
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Coordinator Customer Service
Melitta Group
06.2023 - Current
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Optimized administrative processes, allowing for more efficient use of resources and better support for project teams.
Customer Service Officer
Melitta Group
06.2022 - 06.2023
- Processed purchase orders and customer complaints. and used proactive problem-solving strategies.
- Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
Gem Trade Services - Ultra Vault Manager
Malca-Amit Group of Companies
09.2017 - 06.2022
- Responsible for full operations and customer service related to international customer's in valuables industry.
- In charge of customized project management.
- Logistical support and preparation of quotations.
- Organized inspections and tenders.
- Streamlined internal processes, reducing project completion times and increasing overall efficiency.
- Enhanced team productivity by implementing efficient work processes.
Air Cargo Security Manager
Malca-Amit Group of Companies
10.2014 - 09.2017
- Responsible for air cargo security chain.
- Conducted comprehensive risk assessments and implemented tailored security plans.
- Laid out safety training to internal and external employees.
- Conducted drills to keep security staff on alert and proficient with established plans.
Logistical Forwarder Import/export
Malca-Amit Group of Companies
04.2011 - 10.2014
- Coordinated the shipping and receiving process, ensuring accurate documentation and timely delivery of goods to customers.
- Assisted clients in navigating customs clearance procedures, offering guidance on required documentation and regulatory requirements as needed.
- Proved successful working within tight deadlines and a fast-paced environment.
Dispatch Assistant
Gebroeders Van Aerde NV
11.2008 - 08.2010
- Assisted the Chief Dispatcher in the transport planning of the fleet.
- Prepared CMR's and related transport documents.
- Supported and coordinated 30 Polish drivers.
- Operated as main contact between head office Belgium and Polish office.
HR Recruiter
Connect Interim
02.2008 - 11.2008
- Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization. Focus on Polish employees.
- Verified applicant references and employment details.
- Enhanced candidate experience by streamlining the interview process and providing timely feedback.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
Education
Primary School Teacher
KAHO Sint-Lieven
Sint-Niklaas 04.2001 -
High School Diploma -
Broederschool Handel
Sint-Niklaas 04.2001 -
Skills
Operational efficiency management
Workflow optimization
Effective team leadership
KPI monitoring and reporting
Collaborative teamwork
Analytical problem-solving
Adaptability and flexibility
Certification
Licensed Air Cargo Security Manager
Timeline
Coordinator Customer Service
Melitta Group
06.2023 - Current
Customer Service Officer
Melitta Group
06.2022 - 06.2023
EF SET C1 Advanced English
01-2022
Licensed Air Cargo Security Manager
11-2017
Gem Trade Services - Ultra Vault Manager
Malca-Amit Group of Companies
09.2017 - 06.2022
VCA VOL - safety for operational managers (cert BE00001/2/NL/107795, valid until 3/2027)
03-2017
Air Cargo Security Manager
Malca-Amit Group of Companies
10.2014 - 09.2017
Logistical Forwarder Import/export
Malca-Amit Group of Companies
04.2011 - 10.2014
Dispatch Assistant
Gebroeders Van Aerde NV
11.2008 - 08.2010
HR Recruiter
Connect Interim
02.2008 - 11.2008
Primary School Teacher
KAHO Sint-Lieven
04.2001 -
High School Diploma -
Broederschool Handel
04.2001 -
Similar Profiles
Andrew CampbellAndrew Campbell
Relationship Manager at Melitta ProfessionalsRelationship Manager at Melitta Professionals
Joseph BernardJoseph Bernard
Service Technician at Melitta Professional Coffee SolutionsService Technician at Melitta Professional Coffee Solutions
Thomas KolbeThomas Kolbe
IT-Projektleiter - Global IT at Melitta Business Service Center GmbH & Co. KGIT-Projektleiter - Global IT at Melitta Business Service Center GmbH & Co. KG
Shanethea RiceShanethea Rice
Coordinator Customer Service at JetBlue AirwaysCoordinator Customer Service at JetBlue Airways
Destinee TownsendDestinee Townsend
Coordinator Customer Service at Wegmans Food MarketsCoordinator Customer Service at Wegmans Food Markets