Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Hobbies and Interests
Timeline
Generic
Aniko Feher

Aniko Feher

München

Summary

Results-driven operations strategist with 15+ years of experience in telecom, fintech, and digital platforms. Skilled in data-driven decision-making, process design, and prioritizing human-first technology solutions. Excels in fast-paced, multicultural settings, leveraging a strategic mindset and innovative approach to problem-solving.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Specialist in Workforce Management

Telefonica Germany GmbH & CO OHG
01.2017 - 01.2025
  • Developed staffing forecasts and optimized workforce allocation across multi-site, multi-channel contact centers.
  • Created data-driven analyses and reporting to support operational planning and decision-making.
  • Contributed to decision-making processes by aligning with different departments and enabling cross-functional cooperation.
  • Supported cross-functional collaboration and enabled internal knowledge-sharing on WFM best practices.
  • Actively contributed to strategic change initiatives and agile resource planning.
  • Led cross-functional teams to implement strategic initiatives improving overall performance metrics.
  • Streamlined reporting processes using advanced data analytics tools, enhancing decision-making capabilities.
  • Analyzed operational workflows to enhance service delivery efficiency and customer satisfaction.

Logistics Support and International Point of Contact

GEWIE Automotive GmbH
01.2013 - 01.2017
  • Managed operational and outsourcing processes within the international department, ensuring efficiency and compliance across cross-border workflows.
  • Oversaw basic technical operations, supporting smooth day-to-day functionality and resolving routine system or equipment issues.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.

Regional Communications Manager/ Regional Lead Trainer

LUX Hungaria Kft.
01.2012 - 01.2013
  • Training Leader for Leadership Behavior and Project Management – Designed and delivered targeted training programs to strengthen leadership competencies and project execution skills across teams.
  • Development and Communication of Sales and Marketing Strategies – Created and implemented integrated strategies to drive market presence, align messaging, and support business growth.
  • Led cross-functional teams in creating compelling marketing materials aligned with organizational goals.
  • Collaborated with executive leadership to align messaging with corporate objectives and initiatives.
  • Developed communications strategies to drive forward progress in public relations.
  • Collaborated with cross-functional teams to develop effective marketing materials and messaging.

Head of Call Centre & Projects Manager

NiCall Consulting Kft.
01.2009 - 01.2012
  • Streamlined and enhanced the performance of the sales and marketing departments through continuous oversight and improvement.
  • Developed strategic project plans aligning with client objectives and company goals.
  • Led personnel planning and team structuring initiatives as part of comprehensive workplace management.
  • Directed human resources and training operations, including coaching program oversight and development.
  • Cultivated and managed corporate client relationships, including overseeing tender processes and project execution.
  • Implemented risk management strategies to identify potential issues and mitigate impacts on projects.
  • Monitored project progress, adjusting resources and schedules as necessary to meet deadlines.
  • Mentored junior project managers, fostering professional growth and improving team capabilities.
  • Successfully completed multiple high-priority projects simultaneously under tight deadlines while maintaining a high level of quality control.
  • Cultivated a positive work environment that fostered teamwork, innovation, and creative problem-solving among team members.

Finance and Communication Manager

Gold Stamp Kft.
01.2006 - 01.2009
  • Led cross-functional teams to implement integrated marketing campaigns, increasing audience engagement.
  • Development of business controlling processes and financial oversight
  • Public relations and communication consulting
  • Business consulting – fundamentals and crisis management
  • Managed budget allocation across various communication channels while maximizing ROI through careful planning and prioritization of resources.
  • Organized successful events such as conferences and product launches that contributed to increased brand recognition and customer loyalty.

Marketing Manager

Kopint-Datorg Zrt.
01.2005 - 01.2006
  • Company Overview: www.magyarorszag.hu
  • Led the development and implementation of a unified corporate identity strategy, ensuring consistent brand representation across all digital platforms and enhancing the company’s professional image.
  • Planned and executed high-visibility press conferences, while managing timely updates to the corporate website to align with communication goals and maintain stakeholder engagement.
  • Developed and executed comprehensive marketing strategies to enhance brand visibility.
  • Collaborated with cross-functional teams to align marketing initiatives with business objectives.
  • Managed digital marketing campaigns, optimizing channels for maximum engagement.

Call Center Operator, Mentor, Expert

Westel Zrt., T-Mobile Zrt.
01.2002 - 01.2005
  • Delivered exceptional customer service, resolving inquiries and issues efficiently.
  • Navigated complex computer systems to access vital information needed for successfully assisting customers with their needs.
  • Corporate client administration

  • Trained new employees on call center protocols and best practices for effective communication.
  • Led initiatives to enhance team performance through regular coaching and performance reviews.
  • Collaborated with team members to streamline call handling processes, enhancing productivity.
  • Collaborated with team members to share best practices, resulting in improved overall performance within the call center.

Education

Bachelor’s Degree - Business Administration

Budapest University of Economics And Business
Budapest
01-2015

Skills

  • Proficient in MS Office
  • Proficient in Teams
  • Proficient in eWFM
  • Proficient in Open Scape
  • Proficient in Citrix
  • Proficient in Avaya
  • Proficient in CRM
  • Good in Salesforce
  • Good in AI Tools
  • Good in MS Project
  • Good in MS Access
  • Good in MS SQL
  • Good in Libra
  • Good in SAP
  • Good in SPSS

Certification

  • AI Tools (ChatGPT, Copilot, Poppy AI) - self-improvement - online tutorials 2024
  • Spanish - self-improvement - online tutorials 2022
  • Exchange Crypto - self-improvement 2019
  • AquaFitness Trainer - Akademie SG – Munich 2017
  • Group Fitness Trainer - IFAA Akademie – Augsburg 2014
  • Exchange (Forex) Advanced Level Training - Brókerszámla Kft. – Hungary 2010
  • Stress Management Training - T-mobile Zrt. – Hungary 2005
  • Communication Training - Westel Zrt. – Hungary 2004

Languages

Hungary - native language
German - Business negotiation
English - Business negotiation
French - basic
Spanish - basic

Hobbies and Interests

Contemporary Dance & Freedom of Movement – An expression of inner creativity and mindfulness., Strategic Board Games & Puzzles - I love for complex games reveals your knack for systems thinking, pattern recognition, and long-term strategy;, Endurance sport & functional Training - It teaches me patience, commitment, and the quiet power of showing up,, Deep-Dive Reading, Journaling - A personal Kaizen approach: iterating on focus methods, reflecting on goals, or trying out new cognitive tools;, Travel & Hidden City Walks - Inspiration in verborgenen Winkeln, Spüren von Geschichten und Struktur in unerwarteter Umgebung;, Meditation & Stille - Balance finden, Gedanken sortieren, Energie regenerieren

Timeline

Specialist in Workforce Management

Telefonica Germany GmbH & CO OHG
01.2017 - 01.2025

Logistics Support and International Point of Contact

GEWIE Automotive GmbH
01.2013 - 01.2017

Regional Communications Manager/ Regional Lead Trainer

LUX Hungaria Kft.
01.2012 - 01.2013

Head of Call Centre & Projects Manager

NiCall Consulting Kft.
01.2009 - 01.2012

Finance and Communication Manager

Gold Stamp Kft.
01.2006 - 01.2009

Marketing Manager

Kopint-Datorg Zrt.
01.2005 - 01.2006

Call Center Operator, Mentor, Expert

Westel Zrt., T-Mobile Zrt.
01.2002 - 01.2005

Bachelor’s Degree - Business Administration

Budapest University of Economics And Business

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Aniko Feher