Anita Aboagye
Dover
Summary
Dynamic customer service professional with a proven track record at Chase Petroleum Ghana Limited, adept at resolving conflicts and enhancing client loyalty. Skilled in analytical reasoning and effective listening, I successfully reduced customer complaints through proactive solutions, fostering a collaborative team environment while managing high-stress situations with professionalism.
Diligent detailed oriented professional with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Advance experience; microsoft word, outlook, and spreadsheets.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
EMAYN CO
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Fully knowledgeable of all aspect of customer relations
Customer Service Manager
Chase Petroleum Ghana Limited
05.2018 - 09.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Executive Assistant
Despite Group & Companies
02.2012 - 04.2018
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
Education
Bachelor of Arts - Human Resources Management
Christian Service University
West Africa Ghana05-2014
High School Diploma -
OLA Girls High School
West Africa GhanaSkills
- Client support
- Effective listening
- Analytical reasoning
- Detail-oriented data management
- Customer service
- Active listening
Timeline
Customer Service Representative
EMAYN CO
01.2023 - Current
Customer Service Manager
Chase Petroleum Ghana Limited
05.2018 - 09.2022
Executive Assistant
Despite Group & Companies
02.2012 - 04.2018
Bachelor of Arts - Human Resources Management
Christian Service University
High School Diploma -
OLA Girls High School
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