Anita Davenport
Taunusstein
Summary
Adaptable Quality Manager with 15 years of experience in implementing and developing improvement processes through collaboration with cross-functional teams in highly regulated industries, including automotive and life sciences. Demonstrates excellent computer, analysis, and research skills. Specializes in achieving set targets, generating new strategies, managing teams, maintaining accurate records, and promoting organizational efficiency.
Overview
15
15
years of professional experience
Work History
Group Quality Manager
LanguageWire
09.2019 - Current
- After M&A of Xplanation developed and built an integrated QMS including at LanguageWire for ISO 9001, ISO 17100, ISO 18587, ISO 13485, ISO 27001 & TISAX. This included scope analysis with implementation and priority plans.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Improved quality processes for increased efficiency and effectiveness in compliance with respective standards.
- Support global quality initiatives including CAPA and Change Management to ensure compliance and continuous improvement.
- Facilitated annual management review with senior management.
- Train and guide internal audit team and establish annual internal audit program.
Global Quality Manager
Xplanation
09.2018 - 09.2019
- Maintenance of QMS and planning of annual external audits
- Successful recertification of ISO 9001:2015 and ISO 17100:2015 with 0 nonconformities
- Document management system oversight
- Drove initiatives on continuous improvement
- Lead of internal auditing program and team of internal auditors
General Manager US
Xplanation USA, Inc.
01.2017 - 09.2019
- Managed the operations team of 3 project managers and supported 2 business development managers with operational expertise.
- Account management initiatives resulted in an increase of 100% revenue for the region North America in 2018.
- Reported weekly revenue forecast and adherence to KPI targets.
- Conceptualized models for employee benefits in the US.
- Assisted in recruiting, hiring and training of team members.
- Served as regional contact for all administrative matters doing business in the US in stead of European HQ.
Branch Manager Germany
Xplanation Language Services
04.2014 - 12.2016
- Start-up of new subsidiary in Germany.
- Managed the operations team of 3 project managers and supported 2 business development managers with operational expertise.
- Responsibility for account management initiatives which resulted in a stable customer portfolio and a 50% increase of revenue for the following year 2015.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Reported weekly revenue forecast and adherence to KPI targets.
- Served as regional contact for all administrative matters running operations in Germany.
Assistant Quality Management
Bausch & Lomb Surgical
08.2010 - 12.2013
- Implementation of global quality systems at local site in Germany:
- Change Management,
- Learning Management, and
- Document Management - System Administrator and POC for local site in Germany:
- Document Management System
- Learning Management System
- Change Management - Writing of SOPs and working instructions in cooperation with SMEs.
- Training specialist to local staff.
- Support for Management Reviews, internal and external audits and inspections (ISO 13485).
- Perform gap analysis against international standards and global requirements.
Education
Certificate Office Management And Marketing -
MediaDesign Akademie
Würzburg, Germany10.1997
Foreign Language Correspondent -
WDS - Würzburger Dolmetscherschule
Würzburg07.1991
Skills
- Quality management systems (ISO9001, ISO 27001, ISO 13485, TISAX)
- NC and CAPA managements
- Information Security Team
- Organizational Skills
- Training Delivery
- Supplier quality management
- Performance monitoring
- Compliance monitoring
- Continuous improvement
- Quality processes
- SOP review
- External audit support
Languages
English
German
French
Italian
Timeline
Group Quality Manager
LanguageWire
09.2019 - Current
Global Quality Manager
Xplanation
09.2018 - 09.2019
General Manager US
Xplanation USA, Inc.
01.2017 - 09.2019
Branch Manager Germany
Xplanation Language Services
04.2014 - 12.2016
Assistant Quality Management
Bausch & Lomb Surgical
08.2010 - 12.2013
Certificate Office Management And Marketing -
MediaDesign Akademie
Foreign Language Correspondent -
WDS - Würzburger Dolmetscherschule
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