Anita Haász
Berlin
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Customer Success and Service Delivery Manager
Ford Motor Company
01.2022 - Current
- Identifying and understanding customer needs, providing information about services and offering solutions to their queries
- Established strong relationships with key clients, fostering long-term partnerships and ensuring continued business growth.
- Collaborating effectively with cross functional teams and third parties ensuring compliance with company policies
- Delivering a full customer-centric experience all along the customer journey.
Key Account Manager
K&H Bank Zrt.
01.2021 - 12.2021
- Drafting and negotiating a wide range of transactional documents, including contracts, agreements and corporate governance documents
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Built and maintained strong client relationships to drive business growth.
Regional Operations Coordinator
TAK-PLUSZ Kft.
10.2019 - 03.2021
- Overseeing end-to-end logistics and supply chain functions, including transportation, warehousing, inventory management and distribution
- Negotiating and managing contracts with suppliers, carriers and other logistics service providers to ensure cost-effective and reliable services
- Expertly navigating international trade regulations, overseeing import/export processes and ensuring timely customs clearance for shipments.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Improved regional operational efficiency by streamlining processes and implementing best practices.
- Championed innovative solutions that improved overall customer experience across all regional touchpoints.
Financial Account Manager
OTP PP Bank
06.2018 - 08.2019
- Developing customized financial plans and investment strategies tailored to clients' individual circumstances and objectives.
- Providing advice on a wide range of financial products and services, including investment options and insurance.
- Building and maintaining strong client relationships, ensuring a high level of trust and satisfaction.
- Increased client satisfaction by proactively addressing financial concerns and providing tailored solutions.
Education
Bachelor of Sociology -
Eötvös Loránd Tudományegyetem
Budapest, Budapest02.2020
Skills
- Team work
- Leadership
- Presentation and pitch
- Problem Resolution
- Outstanding communication skills
- Customer Relations
- Complaint Handling
- Workshop Facilitation
Languages
Hungarian
English
Event Planning
I enjoy planning events, which has helped me develop strong organizational skills and attention to detail. Through this hobby, I’ve learned how to manage logistics, handle unexpected challenges, and communicate effectively with different people. My ability to stay calm and adaptable in dynamic situations has been a key part of my success in ensuring smooth, well-run events.
Timeline
Customer Success and Service Delivery Manager
Ford Motor Company
01.2022 - Current
Key Account Manager
K&H Bank Zrt.
01.2021 - 12.2021
Regional Operations Coordinator
TAK-PLUSZ Kft.
10.2019 - 03.2021
Financial Account Manager
OTP PP Bank
06.2018 - 08.2019
Bachelor of Sociology -
Eötvös Loránd Tudományegyetem
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