Anja Bloom
Ladenburg
Summary
Professional staff representation expert with solid track record in employee advocacy and workplace improvement. Known for strong focus on team collaboration and consistently achieving results. Adaptable and reliable, skilled in conflict resolution and effective communication.
Overview
34
34
years of professional experience
Work History
Staff Representative
United Airlines
2022.09 - Current
- Advocated for United Airlines in German courts regarding EU261/2004-related litigation.
- Coordinated and managed all correspondence with local attorneys, judges, customers, and stakeholders to support legal and operational processes.
- Evaluated local laws and regulations to direct co-workers and strategically managed decisions related to lawsuit payments and defenses.
- Collaborated with leadership to identify and implement strategic process optimization initiatives.
- Analyzed local legal and operational processes and delivered insights to leadership for enhanced organizational effectiveness.
Bartender
Food affairs GmbH
2022.04 - 2023.12
- Crafted and served beverages in VIP area, ensuring premium service.
- Restock and replenish bar inventory and supplies
- Prioritized guest satisfaction by fostering an exceptional experience.
- Managed inventory levels, ensuring timely replenishment of supplies to minimize downtime.
- Ensured compliance with health and safety regulations during beverage preparation and service.
- Managed high customer volumes during special events, ensuring efficient service delivery.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Covid Testcenter Agent
Safemeditec
2021.01 - 2022.03
- Maintained database integrity by accurately registering customers and updating their information as needed.
- Conducted sample collection for COVID-19 testing procedures.
- Executed sample processing procedures to ensure quality control.
- Ensured timely delivery of positive results from the database to the health department for effective health monitoring.
- Provided guidance to customers on compliance with established rules and regulations to enhance understanding.
- Informed clients of policies and procedures.
Customer Service Representative
United Airlines
2000.01 - 2022.01
- Managed check-in procedures and ensured efficient baggage handling to enhance travel experience.
- Verified passenger documentation to ensure compliance with travel regulations.
- Assisted passengers with boarding flights and addressing travel needs. Helped facilitate smooth travel experiences for all customers. Supported team members in managing passenger inquiries effectively.
- Facilitated customer support at baggage claim for lost or damaged luggage.
- Maintained up-to-date statistics for local baggage department operations.
- Managed processing of lost onboard items to ensure timely resolution.
- Provided timely information to customers about luggage status via phone, email, and face-to-face communication.
- Managed customer complaints by demonstrating empathy and maintaining composure, ensuring effective resolution.
- Managed ticket desk operations by calculating prices and reissuing tickets efficiently.
- Coordinated rebooking of delayed flights to enhance customer satisfaction and minimize inconvenience.
- Engaged with travelers to enhance United Airlines' presence and service experience in Star Alliance Lounge, Frankfurt.
- Trained new employees on customer service protocols and operational systems.
- Demonstrated effective management of high-stress scenarios, upholding professionalism and successfully addressing disputes or conflicts.
- Managed resolution of customer complaints to enhance satisfaction and strengthen customer relationships.
- Enhanced product expertise to offer informed guidance that addresses unique customer requirements.
- Cultivated strong customer relationships through active listening techniques, enhancing client retention and satisfaction.
- Guided new hires through coaching and mentoring initiatives, ensuring effective integration into team dynamics.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Customer Service Representative / Station Training Coordinator
United Airlines
2012.01 - 2014.01
- Executed regular reviews and updates of training records, enhancing accessibility and reliability of information.
- Managed scheduling and logistics for new hire training sessions to ensure a smooth onboarding experience.
- Organized comprehensive travel logistics for staff training, ensuring efficient hotel accommodations, ticket arrangements, and compliance with expense reporting guidelines.
- Achieved compliance with operational standards through thorough station audits. Enhanced audit efficiency by streamlining processes and fostering collaboration among teams. Improved overall performance by addressing audit findings and implementing strategic recommendations.
- Partnered with management and supervisors to ensure effective implementation of training initiatives.
- Analyzed data and prepared weekly and monthly reports for management review.
Parental Leave
United Airlines
2008.01 - 2011.01
Parental Leave
United Airlines
2005.01 - 2007.01
Customer Service Representative / Customer Relations
United Airlines
2005.01 - 2005.01
- Assisted the Customer Relations Coordinator
- Handled customer complaints with empathy and composure
- Answered calls, responded to emails from customers
- Woking independently in absence of the coordinator
- Processing customer data into the system
Call In One Representative / Sales Support Team
United Airlines
2000.01 - 2000.01
- Managed comprehensive travel support for high-value clients to ensure seamless experiences.
- Supported key account managers in strategic client engagement initiatives.
- Managed upgrade request processing to enhance customer travel experiences with Lufthansa.
- Managed incoming calls and provided timely responses to emails from agencies and airports.
- Promoted brand visibility and community engagement by representing United at various events.
Travel Agent
Reiseservice Ilmondo
1997.01 - 2000.01
- Researched destinations and coordinated logistics to create unique package tours for clients.
- Managed ticketing operations by reserving and issuing IATA and IT tickets to streamline travel arrangements.
- Provided personalized assistance to business clients to enhance service delivery and client satisfaction.
- Facilitated issuance of train tickets to enhance customer travel experiences.
- Facilitated effective communication and resolution of customer complaints to improve overall customer satisfaction with tour services.
- Directed team efforts and maintained service standards while owner was unavailable.
- Executed visually appealing window decorations and strategically designed sales offers to drive retail engagement.
- Facilitated prompt resolution of client inquiries and issues, maintaining elevated satisfaction throughout travel experiences.
Dental Assistant
Dr. Fischer
1992.01 - 1996.01
- Guided patients in understanding plaque control, treatment options for dental problems, and the importance of oral healthcare services.
- Supported dentist in executing diagnostic, preventative, general, orthodontic, endodontic, surgical, and periodontal procedures.
- Streamlined administrative procedures for billing and patient data management.
Education
Travel Agent - IATA Diploma
Friedrich - List- School
Mannheim, Germany1999-01
Dental Assistant - Diploma
Eberhardt - Gothain- School
Mannheim, Germany1995-01
Mittlere Reife - Realschulabschluss, Secondary School Degree
Helene - Lange - School
Mannheim, Germany1992-01
Skills
- Positive Attitude
- Self motivation
- Multitasking
- Continuous improvement
- Time management
- Resourcefulness
- Adaptability and flexibility
- Teamwork and collaboration
- Problem-solving skills
- Reliability
- Calm under pressure
Interests
Aviation, Photography, Arts, Yoga, Traveling, Crafts
Languages
German
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Hobbies
- Hiking
- Yoga
- Reading
- Traveling
- Photography
Timeline
Staff Representative
United Airlines
2022.09 - Current
Bartender
Food affairs GmbH
2022.04 - 2023.12
Covid Testcenter Agent
Safemeditec
2021.01 - 2022.03
Customer Service Representative / Station Training Coordinator
United Airlines
2012.01 - 2014.01
Parental Leave
United Airlines
2008.01 - 2011.01
Parental Leave
United Airlines
2005.01 - 2007.01
Customer Service Representative / Customer Relations
United Airlines
2005.01 - 2005.01
Customer Service Representative
United Airlines
2000.01 - 2022.01
Call In One Representative / Sales Support Team
United Airlines
2000.01 - 2000.01
Travel Agent
Reiseservice Ilmondo
1997.01 - 2000.01
Dental Assistant
Dr. Fischer
1992.01 - 1996.01
Dental Assistant - Diploma
Eberhardt - Gothain- School
Mittlere Reife - Realschulabschluss, Secondary School Degree
Helene - Lange - School
Travel Agent - IATA Diploma
Friedrich - List- School