Anjana Valakkunnath Chandran

- Provide operational support for unified communication platforms.

- Troubleshoot issues related to inbound/outbound calls.

- End-to-end support for Nortel CS1000, Avaya Aura, Mitel CMG, Zoom Recording, Audiocodes SBC.

- Collaborate with vendors like Telia and Tele 2 for call flow issues.

- Plan and configure Microsoft Teams Room devices.

- Remote management of MTR through Microsoft Teams admin portal.

- Ensure prerequisites for MTR deployment.

- Monitor and perform health checks on VC devices.

- Engage with vendors for updates and troubleshooting.

- Handle operational issues for Teams Room devices.

- Created and published customized Power BI templates for MTR VC devices.

-Assign MS teams calling plan and phone for the requested users

-Worked on legacy polycom Trio, group series endpoints and Cisco Sx endpoint

-Upgrading firmware for poly and Cisco endpoints

-Involved in poly CVI migration where we migrated all the polycom and Cisco endpoints to new RCAS solutions

-Experience in poly RPRM, DMA core, DMA Edge

-Providing KT session to new joiners.

- Online Skype for Business support and migration to Teams.

- Assign and manage MS Teams licenses and policies.

-Troubleshoot Microsoft Teams issues with vendor engagement.

- Monitor performance using tools like ServiceNow, ITOM, Birds I.

- Manage and monitor patch releases and deployments.

- Handle cyclic and regular tasks per SLA.

- Prepare reports as per client requirements.

- Work on critical incidents and problem tickets.