Ankur Bawa

Successfully operated bakery business from March’18 – June’20. Had to close down due to coronavirus.
Started new venture with the name of Stop & Shop Mini Mart from August'20 - March '23. Responsible for managing complete store and looking after day to day activities required to run the store successfully.

• Identified opportunities for process improvements and created best practices.
• Created and implemented plan to harmonize, integrate and optimize skill-based training.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Monitored and evaluated training performance to determine quality and cohesiveness.
• Formalized coaching process and improved staff coaching skills.
• Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.

• Handled ETS team (Emergency travel services) with more than 25 advisors providing service to VIP and corporate travelers for nearly 200 companies.
  
• Prepared SOP’s and updated files for the process in preview to audit purpose.
  
• Responsible for training existing team and branches across India for ETS process.
  
• Doing RCA and identifying TNA for the team.
  Handling Quality Control for the department and high level of escalations.
  
• Prepared Monthly reports for the business review.

• Coordinated with shift management to establish clear expectations and complete daily quality assignments.
• Fostered cooperative, positive working environment for team by encouraging brainstorming of ideas.
• Handled scheduling, data tracking and other administrative functions for quality team.
• Helped conduct internal and vendor quality audits to satisfy SOP requirements.
• Evaluated current operational practices and implemented methods that offered notable improvement.