Ann Platt

Facilities duties:

• Interact with vendors, contractors and professional services personnel on request of Facilities Manager to receive orders, direct activities, and communicate low-level instructions.
• Facilitate in ensuring a clean and comfortable work environment by supporting coordination and resource requirements of external cleaning providers, scheduling regular deep cleans, and addressing maintenance or pest control requests in a timely manner.
• Support coordination of space planning efforts for office refurbishment in alignment with company objectives.
• Manage inventory control systems, ensuring optimal levels of supplies are maintained at all times.
• Improve facility efficiency by streamlining administrative processes and implementing new management systems.

Onsite Reception duties:

• Meet and greet, ensure correct booking-in procedures are followed, assign access passes and navigate visitor to their correct location. For contractors provide inspection of works with job issue.
• Manage phone and email correspondence and handle incoming and outgoing mail.
• Assist in emergency planning, support the coordination of fire evacuation drills and ensure visitors and contractors are familiar with safety protocols.

Hospitality:

• Responsible for all hospitality and organisation of meeting rooms for conferences/training.
• Built and maintain excellent customer relationships through timely response to hospitality enquiries and going above and beyond to accommodate unusual requests. i.e ensuring dietary requirements are adhered to.
• Create feeders for payments, check invoices and approve payments with Finance department. Maintain detailed administrative processes and procedures including balance sheets to drive efficiency and accuracy.

Fleet Management:

• Manage the fleet management process from purchase order to delivery, invoicing, targeting 100% end-user satisfaction with high-quality customer service and ensuring cost-efficiencies
• Enhance company-wide communication by establishing clear protocols for reporting incidents or issues related to the fleet operations.
• Manage the coordination and monitoring of required maintenance, MOT and servicing of vehicles
• Systematically process and complete financial invoices for parking,speeding fines, vehicle damage and accidents. Ensure data is recorded to monitor repeat offenders and driver behaviour to improve safety standards and recommend additional driver training where necessary.

Hire vehicles:

• Process DVLA checks of requested drivers and escalate points or conditions that may prohibit driving
• Process order confirmations with lease vehicle service providers and employee
• Complete feeders and check invoices accuracy and approve payments and record keeping for cost effectiveness.

• Supported the recruitment efforts for circa 40 open positions, expediting the hiring process and reducing time-to-fill.
• Maintained accurate applicant tracking system (Taleo), ensuring efficient recruitment processes and data-driven decision making.
• Conducted company Export control DPS background checks on potential hires and escalated to mitigate risk associated with hiring decisions.
• Provided exceptional customer service to both candidates, internal clients and agencies, fostering positive relationships throughout the recruitment process.
• Reduced time-to-hire by effectively prioritizing tasks and managing recruiter schedules and interviews.

Clerical Assistant to the Brand Director completing all administrative support items to support Bentley / Leoni contract.

• Ensured accuracy in data entry tasks, resulting in improved record-keeping, reduced errors and supported in T&A monitoring.
• Increased department efficiency by managing correspondence, answering engineering phones, resolving or directing inquiries to appropriate personnel.
• Processed invoices, petty cash forms and expense reports, created SAP feeders for requisition orders accurately and efficiently to maintain up-to-date financial records.
• Completed Sales admin: checking stock,pick-in, prices, ordered parts complete SRA, SFA requests and consignments
• Travel management UK & Foreign and car rental for the department

• Collaborated with cross-functional teams to align progress of work orders completed on-time and in-full to ensure project success .
• Optimized inventory control, maintaining store stock levels, ordering materials, dispatching to UK & over-sea plants tracking and improving cost efficiencies.
• Developed strong supplier relationships ensuring clear communication and timely resolution of issues.

• Provided Administrative support of memos, written correspondence and preparing crucial documents.
• Answered incoming calls and redirecting clients to individuals addressing specific needs.
• Acted as first point of contact and set appointments for prospective clients.

• Gained hands-on experience regarding the wiring harness, manufacture process and soldering.
• Entered the harness test programs for all automatic test systems in various software programs, increasing proficiency and expanding technical skill set.