Anna Arutiunova

- Regularly engaged with the CMS to update and modify content, improving the user interface and experience.
- Directed marketing campaigns and collaborated with partners/providers to secure special deals and game placements.
- Supervised translation projects, working closely with freelance translators from Upwork to ensure content accuracy.
- Organized and executed player bonuses and tournaments, enhancing player engagement.
- Ensured seamless website functionality by providing independent technical support and coordinating with the core development team.
- Played a pivotal role in team dynamics, assigning tasks to designers and copywriters, and coordinating with developers on technical requirements.

- Monitored and analyzed phone call and chat interactions to improve the quality of customer consultations and enhance sales efficiency.
- Assessed agent performance using established KPIs for chat and call interactions.
- Ensured precise documentation and data entry within the CRM system.
- Provided constructive feedback to team leaders and agents for continuous improvement.
- Calculated and administered agent bonuses based on performance metrics.
- Maintained detailed records of evaluations and quality control activities.
- Engaged with clients from various regions using the CRM system.
- Consulted with clients and successfully closed deals via phone and email communications.
- Conducted email marketing campaigns to inform clients about new offerings and ongoing promotions.
- Addressed and resolved client queries through the Intercom platform.
- Verified the authenticity of customers and their orders.

- Worked closely with the customer support team and coordinated with other departments to ensure smooth operations.
- Handled customer interactions from multiple regions using the CRM system.
- Responded to and resolved customer inquiries through various communication channels, including phone, email, and chat.
- Verified customer identities to maintain security.
- Applied customized strategies to retain customers, in line with company policies and guidelines.
- Managed and addressed customer feedback, including complaints, to improve the company's reputation.

- Identified and developed new sales markets for the company’s products.
- Analyzed customer needs, presented products, and negotiated collaboration terms.
- Managed the execution and compliance of international trade contracts.
- Maintained an organized CRM database to track customer interactions.
- Prepared essential documentation for banking and customs clearance.
- Monitored product delivery, ensuring consistent oversight at each stage.
- Ensured timely payments to facilitate smooth financial operations.
- Conducted market analysis and monitored competitors to maintain a competitive edge.
- Collaborated closely with logistics teams to optimize delivery processes.
- Translated necessary documents for international transactions.
- Projected and planned future export deliveries based on market analysis.

- Fostered and managed client relationships across various international regions.
- Consulted with clients and closed deals through phone and email communications.
- Utilized expertise in the CRM system for effective client management.
- Handled transactions through multiple payment gateways, including PayPal, GoPay, and QPay.