Anna Dobrov

• Finance - Managing and optimising budgets for multiple Nordic countries, ensuring financial efficiency. Working with the Financial Manager on the final budget documentation/plans and administer the works to ensure budget compliance. Approving purchases of supplies and equipment for use at managed office buildings.
• EHS - Overseen compliance and audit requirements for the Nordic region, ensuring that all defined services are completed in accordance with all operating procedures, statuary requirements, and within the Health and Safety guidelines.
• Successfully managing relationships with landlords, stakeholders, and vendors across the Nordics.
• Acting as the escalation point for all soft and hard services across Nordic sites, ensuring prompt resolution of issues.
• Led the launch and closure of new sites in the Nordics, ensuring smooth transitions.

• Contract Management - Contracting for services as described within the operating budget and the management plan.

• Operational Excellence - Arranging for maintenance, upkeep and reconditioning of facilities

• Team Management - Demonstrating strong team management skills, effectively leading and motivating team members

• Reporting - Generating comprehensive reports to provide insights and support decision-making processes

• Hard Services (PPMs, Reporting, Office Maintenance and Repairs)
• Finance - Nordics (managing POs, GR's, supporting on budget forecasting)
• EHS - Nordics (trainings schedules, H&S
compliance requirements)
• MAC (headcount reports, quarterly forecast)
• Vendor, Landlord and Stakeholder management across Nordic sites
• Security (onsite POC for any security related questions, issues)
IT Support (Onsite inductions, POC for IT
related issues)
• POC for Nordics sites (Landlord, EHS, Accesses, Info portal, general questions)
• Project support (new sites launch)

• Hard Services (PPMs, Office Maintenance and Repairs)
• Finance (managing POs, GR's, supporting on budget forecasting)
• EHS (trainings scheduling, H&S
compliance requirements)
• MAC (headcount reports, quarterly forecast)
• Vendor Management
• Security (onsite POC for any security related questions, issues)
• IT Support (Onsite inductions, POC for IT related issues)

• Reviewing existing processes and procedures
• Leading meeting with different business areas to establish current issues and areas for development of existing learning portal
• Updating and creating new procedures to support business requirements
• Creating new SharePoint internal educational website

• Responsible for 24/7 delivery of Live Systems Support for card management, collections and application processing applications for Italy, Portugal, Greece, Spain, France, Botswana, Wealth markets.
• Accountable for IT Operational processes and procedures for supported markets
• Stakeholder Management including operational owners and project management communities
• Close interaction with all aspects of Service Lifecycle including reviewing of high level designs, input into service design package, negotiating SLA’s, OLA’s, testing, change assurance, release management and support, early life support, operational support and service improvement, including decommission of services.
• Responsible for incident management with involvements to the change and problem management.
• Responsible to maintain Dublin Business Continuity Plans for Live Systems Support
• IT and Business Transformation experience gained during Barclays Bank Merger and Acquisition initiatives across Southern and Eastern Europe namely the integration of Russia's Expo Bank and the Credit Card Portfolios of Citi Bank in Spain, Portugal and Italy where I had Service Readiness responsibility as well as Team Leading the BAU IT Operations for the Credit Card markets in an ITIL based environment.

• Day-to-day incident management
• User provisioning for main card management applications
• File loading / batch processing (Direct Debits, Statements, letters etc)
• Outbound and Inbound file management
• Visa and MasterCard Chargeback and Settlement processing.

• Meeting and greeting a visitors
• Answering a phone calls, receiving/ sending fax
• Inbound and outbound mail processing
• Legal entities requests (statements, applications etc)
• Process and record management
• Reception cover (setting up access badges with different access levels, managing sign in book, stationary orders, taxi and travel bookings, setting up meeting rooms)

• Wedding, party and concerts organisation and co-ordination
• Travel, transfer, hotel and meeting bookings
• Individual Meetings & Conferences set up (settings up meeting places including company logo – pen, cups, chocolates, name tags etc)