Anna Dybula
Nettetal
Summary
I may not have much experience, however, I am a quick learner and very resourceful. I am eager to prove myself in new things. I communicate in three languages and have started learning another (Spanish), so I am able to get along with a large community. I have been using Apple products for 6 years and always keep up to date with IOS updates so I am sure I will find myself working for you.
Overview
5
5
years of professional experience
Work History
Warehouse Worker
E&A Uitzendbureau
11.2021 - 05.2023
- Working in specialized systems such as REFLEX.
- Maintained clean, orderly work environment free of hazards.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Call Center Representative
Forsell
07.2018 - 09.2019
- Assisting users of T-Mobile's telephone network in solving their problems related to subscriptions and their prepaid numbers.
- Selling telephone subscriptions and other telecommunications services.
- Trained staff on operating procedures and company services.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Associate of Arts - Germanic Philology From Scratch
The University of Economics And Human Sciences
Warsow, Germany06-2026
Skills
- Packaging and Labeling
- Picking and Packing
- Self-Motivated and Disciplined
- Cleaning and Organizing
- Clear Communication
- Problem-Solving
- Receiving and Processing Shipments
- Customer Service
- Call Center Operations
- Complaint resolution
- Empathy Display
- Patience Maintenance
- Language Fluency
- Microsoft Excel proficiency
- Apple iOS
Languages
Polish
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Intermediate (B1)
Spanish
Beginner (A1)
Timeline
Warehouse Worker
E&A Uitzendbureau
11.2021 - 05.2023
Call Center Representative
Forsell
07.2018 - 09.2019
Associate of Arts - Germanic Philology From Scratch
The University of Economics And Human Sciences
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