Anna Giles
Steinwenden
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Banking Center Service Coordinator
DOD Community Bank
Ramstein AFB
02.2024 - Current
- Coordinate and perform ATM servicing and replenishment several times a week
- Assist in scheduling quarterly cash counts when needed to ensure proper staggering.
- Monitor actual USD and local currency cash usage for all cash drawers and prepare and submit an ATM Cash Limit-Temporary Exception Request or BC Cash Over-Limit Form, when needed.
- Determine cash an financial paper needs and prepare and send orders to Main Cash and the local bank
- Conduct Key & Combination and Financial Paper inventories under dual control as directed
- Perform cash counts and submit Teller Difference Reports when needed.
- Handle cash drawer difference resolution and coach associate if needed.
- Handle and resolve end of day center balancing issues
- Review an ensure timely and accurate submission of Currency Transaction Reports and Transaction Review Forms.
- Handle delinquent accounts and ensure timely submissions of Potential Loss Accounts (PLA) documentation
- Act as a loan subject matter expert providing training and guidance to less experienced associates
Banking Center Service Specialist
DOD Community Bank
Ramstein AFB
11.2022 - 01.2023
- Provided daily basic financial services within assigned authority limits including, but not limited to , cashing checks accepting individual and organizational deposits, buying and selling financial papers, processing SEPA One Time Payments (OTP).
- Maintain adequate supply of cash to meet business needs while complying with standard limits, and accurately balance cash holdings daily.
- Complete transactions initiated by other sections/departments by paying out loans, processing wire transfers and accepting loan payments.
- Process Night Depository containers and Subject to Count deposits on an as needed basis.
- Familiar with ATM servicing and replenishment
- Learn to perform and became familiar with being a dual control member when servicing ATM machines, processing incoming and outgoing cash shipments or transporting cash requiring military or security police support
- Opened and closed accounts (i.e. Checking and Savings accounts and Certificates of Deposits) for authorized individuals utilizing relationship building notes.
- Initiate and cancel account services (i.e. ATM cards, checking to savings transfers)
- Performed account maintenance tasks for individual account holders and organizational accounts.
- Experience in processing loans through automated loan decision rendering software application
- Assisted customers in enrolling and conducting Online Banking and with Mobile Banking questions.
- Handle routing customer inquiries
- Prepare wire transfers
Beauty Advisor
Chanel
San Antonio
08.2018 - 06.2021
- Collaborated with team members to achieve target results
- Identified issues, analyzed information and provided solutions to problems
- Worked with customers to understand needs and provide excellent service
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Develop team communications and information for meetings
- Used Microsoft Word and other software tools to create documents and other communications
- Coordinated, planned and lead team training on the latest products.
- Planned out events up to a year out to meet target sales demand.
Ambassador
Estee Lauder
San Antonio
03.2015 - 08.2018
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Collaborated with team members to achieve target results
- Participated in team-building activities to enhance working relationships
- Maintained excellent attendance record, consistently arriving to work on time
- Conducted research, gathered information from multiple sources and presented results
- Exceeded goals through effective task prioritization and great work ethic
Education
MBA - Business Administration and Management
Western Governor’s University
Online 06.2021 - 10.2025
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Online 01.2005 - 8 2008
Skills
Supervisory and team lead experience with a strong operational background
Ability to learn and understand technology to assist customers with self-service needs
Proven results exceeding goals in a customer-centric, results driven environment
Strong interpersonal skills, including ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a commitment to providing personalized service
Demonstrate ability to influence and collaborate with others outside of reporting authority to achieve shared goals
Proven customer service skills and ability to resolve problems independently or escalate when necessary
Ability to build solid relationship with teammates and business partners by fostering teamwork, partnership, and collaboration
Displays passion, commitment to continuous learning and the ability to adapt to changing demands and requirements
Applies strong critical thinking and problem-solving skills to meet customers' needs
Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
Strong communication skills ( Including, verbal, non-verbal, written, and presentation) and active listening skills
Availability to work a flexible schedule as required to operate a business
Timeline
Banking Center Service Coordinator
DOD Community Bank
02.2024 - Current
Banking Center Service Specialist
DOD Community Bank
11.2022 - 01.2023
MBA - Business Administration and Management
Western Governor’s University
06.2021 - 10.2025
Beauty Advisor
Chanel
08.2018 - 06.2021
Ambassador
Estee Lauder
03.2015 - 08.2018
Bachelor of Science - Criminal Justice Administration
University of Phoenix
01.2005 - 8 2008
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