Anna Gorshkova

Senior customer insights professional with more than 13 years of practical experience in an international environment. Has worked for leading research agencies in Australia, Europe and the US. Has been exposed to state-of-the-art analytics methodologies. Knows all aspects of extracting insights by heart. Comfortable with data of various sources. Able to integrate them into a concise story for business purposes. Capable of resolving challenging research issues. Truly multicultural with experience in working closely with people from different countries. Very reliable, efficient, enthusiastic and easy to work with. Looking for an exciting customer insights position in Germany, where I can make data speaking on behalf of customers and convert their voice into customer oriented business decisions.

• Assembled research teams in 3 EMEA offices simultaneously providing research with consistent quality and time.
• Throughout my career I have developed multiple tools, models, approaches and KPI systems. The developments have made extracting insights more efficient and significantly improved data usability and impactfulness for business.
• I have established effective working relationships across EMEA, US and Brazil offices, as well as with external partners, which helped to run collaborative projects smoothly and more efficiently.
• I have developed and executed training programs for all my employers, provided mentoring support for junior team members, which accelerated my colleagues’ onboarding and improved their resultiveness.
• I have managed and conducted major research projects in Europe and Australia for the biggest companies in the world. The outcomes of the projects have resulted in changing marketing and business strategies, introducing new products or improving their communications.
• I have conducted research in all major industries such as finance, insurance, retail, pharmaceuticals, automotive, industrial, energy and utilities, telecommunications and FMSG.