Anna-Marie Emmi
Millsboro
Summary
Drove retail success over 20 years in management roles including assistant manager, co-manager, and manager. Graduated with an MBA, achieving a 3.5 GPA.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Manager
Francesca's
02.2024 - Current
- Led daily operations, ensuring optimal customer service and store presentation.
- Trained and mentored team members to enhance performance and operational efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Assistant Manager
Greg Norman Collection
10.2023 - 02.2024
- Cultivated team expertise in customer service skills through targeted training initiatives.
- Leveraged operational expertise to analyze data and drive sales
- Formulated and implemented comprehensive scheduling strategies.
- Directed staff operations to fulfill customer demands efficiently.
Co-Manager
Ann Taylor Loft Factory
10.2020 - 10.2023
- Managed inventory levels by restocking shelves to ensure product availability.
- Maintained cleanliness and organization of store environment.
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance team performance and customer service quality.
- Fostered a positive work environment, promoting teamwork and high employee morale among staff members.
- Collaborated with upper management on strategic initiatives to drive store profitability and efficiency.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Member Service Manager
Tidemark Federal Credit Union
11.2020 - 02.2021
- Oversaw vault operations as keyholder, ensuring secure access and inventory management.
- Assisted customers with transactions and inquiries. Supported team members in maintaining accurate cash handling procedures. Contributed to a positive customer experience through effective communication.
- Facilitated account openings to enhance customer onboarding experience.
- Oversaw daily operations, ensuring compliance with credit union policies and regulations.
Branch Banker Sr
PNC Bank
04.2017 - 08.2020
- Achieved recognition as top 3% performer within regional metrics.
- Cultivated and strengthened customer relationships, resulting in a 25% increase.
- Executed teller transactions and platform services with precision and efficiency.
- Assisted clients with notary services and NMLS identification processes. Supported documentation verification to ensure compliance with regulations. Facilitated communication between clients and financial institutions.
- Facilitated mentorship and training programs while leading shift operations.
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Processed transactions accurately, ensuring compliance with banking regulations and policies.
- Conducted financial assessments, providing clients with informed options for loans and investments.
- Improved customer satisfaction by providing personalized banking solutions and efficient service.
Senior Accountant
CHEER, Inc
04.2016 - 02.2017
- Managed payroll processing and assembly to ensure timely and accurate employee compensation.
- Assisted in preparing grant-in-aid applications. Supported teams in gathering necessary documentation for funding requests. Collaborated with stakeholders to ensure compliance with application guidelines.
- Executed reconciliation of bank statements to ensure accurate financial records.
- Managed reconciliation of insurance bills to ensure accurate financial records.
- Managed budget oversight to ensure financial compliance and resource allocation.
Assistant Manager
Ann Taylor Factory
05.2004 - 05.2007
- Conducted thorough investigations into theft issues and organized evidence for court cases.
- Facilitated employee training programs to enhance skill development and performance.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
MBA -
Wilmington University
Wilmington, DE01.2020
Applied Science in Accounting and Finance (Bachelor) - Accounting And Finance
Wilmington University
Georgetown, DEApplied Science Accounting (Associate) - undefined
Delaware Technical Community College
Applied Science in Office Administration (Associate) - undefined
Delaware Technical Community College
Skills
- Analyzed financial data to determine credit risk and facilitate responsible lending
- Facilitated seamless banking transactions and inquiries for clients, enhancing customer satisfaction Collaborated with team members to achieve operational efficiency Maintained meticulous financial records, contributing to overall financial accuracy
- Created visually engaging presentations using advanced PowerPoint techniques to enhance audience
- Streamlined inventory management by efficiently restocking shelves Enhanced customer satisfaction by promptly addressing inquiries and assisting
- Supervised operational activities to maximize efficiency
- Analyzed and verified balance sheet accounts to uphold the integrity of financial statements
- Achieved optimal staffing levels through effective scheduling aligned with operational requirements Enhanced team dynamics by managing shift adjustments and ensuring adequate coverage Fostered a balanced workload distribution to improve overall staff satisfaction
- Achieved high levels of customer satisfaction through effective support of team members in sales initiatives Contributed to the training and onboarding of new staff, fostering a knowledgeable workforce Enhanced daily operations of retail environments over a 20-year career
- Oversaw implementation of detailed store closing procedures, ensuring heightened security and improved operational workflows
- Designed and enforced detailed store opening processes to maintain optimal operational efficiency
- Managed safety protocols and compliance measures to enhance workplace safety
- Achieved seamless communication and meeting scheduling through effective use of Microsoft Outlook Enhanced team collaboration by organizing shared calendars
- Coordinated business administration activities aimed at optimizing overall operational effectiveness
- Analyzed credit data and financial statements to determine risk levels and enhance lending decision-making processes
- Supervised team functions and implemented strategic initiatives to improve operational productivity
Certification
- Certified Notary Public
- Driver's License
- ServSafe
Additional Information
Authorized to work in the US for any employer
Timeline
Assistant Manager
Francesca's
02.2024 - Current
Assistant Manager
Greg Norman Collection
10.2023 - 02.2024
Member Service Manager
Tidemark Federal Credit Union
11.2020 - 02.2021
Co-Manager
Ann Taylor Loft Factory
10.2020 - 10.2023
Branch Banker Sr
PNC Bank
04.2017 - 08.2020
Senior Accountant
CHEER, Inc
04.2016 - 02.2017
Assistant Manager
Ann Taylor Factory
05.2004 - 05.2007
Applied Science Accounting (Associate) - undefined
Delaware Technical Community College
Applied Science in Office Administration (Associate) - undefined
Delaware Technical Community College
MBA -
Wilmington University
Applied Science in Accounting and Finance (Bachelor) - Accounting And Finance
Wilmington University