Anna Schramm

- check-in/check-out, giving information about the hotel

- answer phone calls and e-mails

- respond and to all guest inquiries/requests and resolve issues

- field guests complaints and resolve and negotiate solutions for guest satisfaction

- prepare different types of guest´s invoices

- accept and record various forms of payment

- teaching trainees and new employees, control and delegate their work

- carry guests luggage to their room upon arrival and back to the lobby when they depart (if needed)

- park guest´s cars in the hotel parking lot (if needed)

- reconcile all transactions at the close of each shift

- English lessons (in groups and individual) for children and corporate clients (Privat Bank Ukraine)

- Improving students' English grammar and vocabulary levels through interactive activities

- developing speaking, writing, listening and reading skills

06/2014-09/2014 work in China (Chanzhou and Fuzhou)
11/2014-06/2015 work in South Korea (Wolmido island, Incheon)
09/2015-03/2017 work in China (Cixi, Ningbo, Zhejiang)

- translating from English to Russian/Ukrainian languages - being a representative of the model agency in all kind of ways

- being a model/dancers groups manager on a daily basis

- organization of shows and events for the groups