Annelese Jardine
Georgetown
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
Personal Banking Officer
Guyana Bank for Trade & Industry
07.2024 - 04.2025
- Completing and Processing of loan applications for retail loan such as Auto loan and Credit Cards
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Cross-sold bank products and services to meet customer needs and provide options.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Implemented new initiatives aimed at increasing customer engagement and retention rates within the branch office environment.
- Boosted sales of financial products by delivering compelling presentations to potential clients.
- Conducted regular staff training sessions
- Achieved high levels of accuracy in transaction processing by adhering to established protocols and guidelines.
- Streamlined account opening procedures for improved efficiency and reduced processing time.
- Identified opportunities for cross-selling products, resulting in higher revenues for the bank.
- Monitoring of Arrears, by telephone engagement, for days 1 to 8, generating of Arrears Letters First and second and conducting visits.
- Developed strong relationships with customers, leading to increased loyalty and repeat business.
- Facilitated successful loan applications by meticulously reviewing borrower documentation and credit history.
Customer Experience Specialist
Guyana Bank For Trade and Industry
06.2022 - 07.2024
- Utilized telephone and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
- Train new hires and Supervise staff, assisted with appraisal for team members.
- Created a knowledge base for staff members that provided quick access to important company information, frequently asked questions, and troubleshooting guides; this resource served as an invaluable tool in helping employees quickly resolve customer queries.
- Worked closely with sales teams to provide seamless transition from pre-to post-sales support, enhancing the overall client journey.
- Negotiated solutions with dissatisfied customers, often turning potential negative reviews into positive testimonials.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Collateral Analyst
Guyana Bank For Trade and Industry
04.2021 - 06.2022
- Identified opportunities for automation or process improvements, resulting in increased efficiency and accuracy within the collateral management function.
- Conducted regular audits of collateral records, identifying discrepancies and implementing corrective actions as needed.
- Managed an extensive database of client assets, ensuring easy access to up-to-date information for all relevant parties involved in the lending process.
- Monitoring of Insurances which are held a collateral for various loan to ensure that the policies and paid and enforced at all times.
- Ensuring the Loan Agreements and Promissory noted are correctly drafted bearing all relevant parties signatures.
- Developed a strong understanding of various asset classes and their respective valuation methodologies, enabling accurate and consistent assessment of collateral values.
- Supported loan origination teams by providing prompt and accurate collateral analysis, expediting the underwriting process.
- Contributed to a positive work environment through effective teamwork and open communication lines between colleagues across various departments within the organization.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
Customer Service Representative
Guyana Bank For Trade and Industry
02.2020 - 04.2021
- The processing of all Counter transaction such as opening and closing of accounts, reactivation of dormant accounts, cheque deposits, updating of customers information in the banks database
- Making and encoding of ATM Cards for new account holders and replacement cards for existing customers.
- Balancing and replenishing of ATM as a junior custodian
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information
Teller & Senior Teller
The New Building Society
02.2011 - 04.2019
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Maintained accurate records of customer transactions in line with bank procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Calculated fees due, interest and change for customer transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
Debt Collector Agent
Unicomer Guyana
09.2009 - 02.2011
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Improved customer repayment rates by utilizing effective communication strategies and negotiating payment plans.
- Minimized losses due to write-offs by consistently achieving high recovery rates on charged-off accounts.
- Utilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Streamlined collections processes by implementing efficient time management techniques and prioritizing high-value accounts.
Education
Bachelor of Science - Marketing Management
Texila American University
Providence Guyana06-2026
High School Diploma -
The Business School
06-2009
Skills
- Cross-selling products
- Credit assessment
- Positive attitude
- Customer satisfaction
- Verbal and written communication
- Problem-solving abilities
- Multitasking
- Time management
- Teamwork and collaboration
- Organizational skills
- Critical thinking
- Analytical thinking
Timeline
Personal Banking Officer
Guyana Bank for Trade & Industry
07.2024 - 04.2025
Customer Experience Specialist
Guyana Bank For Trade and Industry
06.2022 - 07.2024
Collateral Analyst
Guyana Bank For Trade and Industry
04.2021 - 06.2022
Customer Service Representative
Guyana Bank For Trade and Industry
02.2020 - 04.2021
Teller & Senior Teller
The New Building Society
02.2011 - 04.2019
Debt Collector Agent
Unicomer Guyana
09.2009 - 02.2011
Bachelor of Science - Marketing Management
Texila American University
High School Diploma -
The Business School
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