Annelys Rivera-Ortiz
Wilmington
Summary
Dedicated Patient Service Representative at Nemours Children's Hospital, skilled in compassionate care and clinical documentation. Enhanced patient satisfaction through exceptional customer service and effective communication. Proven ability to manage sensitive situations with empathy while ensuring compliance with HIPAA regulations. Reliable and punctual, committed to fostering trust and quality care in a clinical environment.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Nemours Children's Hospital
08.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used Epic to schedule appointments.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Front Desk Receptionist
Revive Beauty Bar
03.2022 - 07.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Medical Assistant
Dr. Irene Szeto MD
12.2020 - 11.2022
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Education
License - Esthetician
Dawn Institute
Newark, DE11-2022
High School Diploma -
Delcastle Technical High School
Wilmington, DE05-2019
Skills
- Patience and empathy
- Reliability and punctuality
- Child supervision
- Medical terminology knowledge
- Clinical documentation
- Compassionate caregiver
- Customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Service Representative
Nemours Children's Hospital
08.2024 - Current
Front Desk Receptionist
Revive Beauty Bar
03.2022 - 07.2024
Medical Assistant
Dr. Irene Szeto MD
12.2020 - 11.2022
License - Esthetician
Dawn Institute
High School Diploma -
Delcastle Technical High School
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