Annick Bingen
Assistant / Secretary
Trier,RP
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
33
33
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Assistant – Secretary
Christian Bauer & Associés Architectes
Luxemburg, Luxemburg
09.2019 - Current
- Executing various administrative tasks
- Preparing and editing letters, reports, memos, and emails.
- Arranging meetings, appointments, events and executive travel.
- Answering phone calls, taking messages, and addressing customers inquiries.
- Maintaining folders on servers, managing various office files and records.
- Covering the reception.
- Maintaining office supplies inventory by monitoring stocks, anticipating requirements, and placing orders when necessary.
- Processing and assisting in competitive procurement procedures and public construction tenders
- Processing of job advertisements and coordination of job interviews
- Recording meeting minutes
- Gather and update office data in a regular and accurate manner.
- Offering friendly and efficient service to customers, handling challenging situations with ease.
- Working within tight deadlines and fast-paced atmosphere.
- Preparing variety of different written communications, reports and documents.
- Provided primary customer support to internal and external customers.
Receptionist
INTEGRA Medical Group, L
Kirchberg
02.2019 - 05.2019
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
Senior Front Desk Officer
Allen & Overy Llp
Kirchberg, Luxemburg
07.2008 - 10.2018
- Reception and support approx. 25 clients per day; for business transactions up to 50 and for special events up to 100 clients/lawyers
- Individual support for clients as well as lawyers/executives
- Handling and forwarding of incoming calls; approx50 per day
- Travel arrangements/organization; up to 20 per day
- Coordination of appointments, approx
- 10-15 for attorneys and board members per day
- Ordering office supplies, fruit, drinks etc
- Management of supplier invoices, travel expense claims, and processing of delays and payment discrepancies
- Maintaining appointment calender for 10 conference rooms.
- Participated in team-building activities to enhance working relationships.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Collaborated with team members to achieve target results.
- Monitored company inventory to keep stock levels and databases updated.
Receptionist
Global Facilities
Leudelange, Luxemburg
01.2005 - 01.2008
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Corresponded with clients through email, telephone or postal mail.
Secretary
Fiduciaire Eurolux
Beggen, Luxemburg
01.2002 - 01.2005
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Organized envelopes, postage and mail correspondence for staff and leadership.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Entered data into system and updated customer contacts with information to keep records current.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Qualified Validation & Clearance Supervisor
Banque Générale du Luxemburg ( BGL)
Kirchberg, Luxemburg
01.1990 - 01.2001
- Carried out day-to-day duties accurately and efficiently.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Resolved problems, improved operations and provided exceptional service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Cheque clearing
- Prepared variety of different written communications, reports and documents.
- Customer service
- Used coordination and planning skills to achieve results according to schedule.
Assistant
Dr. Jean-Paul Meyer
Ettelbruck, Luxemburg
01.1988 - 01.1989
- Created and updated records and files to maintain document compliance.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Called and faxed pharmacies to submit prescriptions and refills.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Answered phones to process requests, transfer calls or relay messages to appropriate personnel.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Coordinator
ADEM
Diekirch, Luxemburg
01.1987 - 01.1988
- Administrative tasks
- Customer service
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Monitored and directed incoming mail and prepared outgoing mail.
- Prepared detailed documents and reports in adherence administrative processes.
- Monitored front areas so that questions could be promptly addressed.
Education
High School Diploma -
Lycée Technique Ettelbruck
Ettelbruck, Luxemburg 09.1981 - 07.1987
Ecole De Langues Et De Commerce, Charles Duro
Luxemburg 09.1989 - 06.1990
Skills
Communication ( written&verbal)
Prioritisation and problem-solving
Organization and planning
Attention to detail
Responsibility, flexibility and efficiency
MS Office, Outlook,Unterm Strich,CaliforniaTimeline
Assistant – Secretary
Christian Bauer & Associés Architectes
09.2019 - Current
Receptionist
INTEGRA Medical Group, L
02.2019 - 05.2019
Senior Front Desk Officer
Allen & Overy Llp
07.2008 - 10.2018
Receptionist
Global Facilities
01.2005 - 01.2008
Secretary
Fiduciaire Eurolux
01.2002 - 01.2005
Qualified Validation & Clearance Supervisor
Banque Générale du Luxemburg ( BGL)
01.1990 - 01.2001
Ecole De Langues Et De Commerce, Charles Duro
09.1989 - 06.1990
Assistant
Dr. Jean-Paul Meyer
01.1988 - 01.1989
Coordinator
ADEM
01.1987 - 01.1988
High School Diploma -
Lycée Technique Ettelbruck
09.1981 - 07.1987