Summary
Overview
Work History
Education
Skills
Timeline
Generic

Annick Bingen

Assistant / Secretary
Trier,RP

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

33
33
years of professional experience
7
7
years of post-secondary education
2
2
Languages

Work History

Assistant – Secretary

Christian Bauer & Associés Architectes
Luxemburg, Luxemburg
09.2019 - Current
  • Executing various administrative tasks
  • Preparing and editing letters, reports, memos, and emails.
  • Arranging meetings, appointments, events and executive travel.
  • Answering phone calls, taking messages, and addressing customers inquiries.
  • Maintaining folders on servers, managing various office files and records.
  • Covering the reception.
  • Maintaining office supplies inventory by monitoring stocks, anticipating requirements, and placing orders when necessary.
  • Processing and assisting in competitive procurement procedures and public construction tenders
  • Processing of job advertisements and coordination of job interviews
  • Recording meeting minutes
  • Gather and update office data in a regular and accurate manner.
  • Offering friendly and efficient service to customers, handling challenging situations with ease.
  • Working within tight deadlines and fast-paced atmosphere.
  • Preparing variety of different written communications, reports and documents.
  • Provided primary customer support to internal and external customers.

Receptionist

INTEGRA Medical Group, L
Kirchberg
02.2019 - 05.2019
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone or postal mail.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.

Senior Front Desk Officer

Allen & Overy Llp
Kirchberg, Luxemburg
07.2008 - 10.2018
  • Reception and support approx. 25 clients per day; for business transactions up to 50 and for special events up to 100 clients/lawyers
  • Individual support for clients as well as lawyers/executives
  • Handling and forwarding of incoming calls; approx50 per day
  • Travel arrangements/organization; up to 20 per day
  • Coordination of appointments, approx
  • 10-15 for attorneys and board members per day
  • Ordering office supplies, fruit, drinks etc
  • Management of supplier invoices, travel expense claims, and processing of delays and payment discrepancies
  • Maintaining appointment calender for 10 conference rooms.
  • Participated in team-building activities to enhance working relationships.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Collaborated with team members to achieve target results.
  • Monitored company inventory to keep stock levels and databases updated.

Receptionist

Global Facilities
Leudelange, Luxemburg
01.2005 - 01.2008
  • Answered central telephone system and directed calls accordingly.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients and updated client records.
  • Corresponded with clients through email, telephone or postal mail.

Secretary

Fiduciaire Eurolux
Beggen, Luxemburg
01.2002 - 01.2005
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Organized envelopes, postage and mail correspondence for staff and leadership.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Qualified Validation & Clearance Supervisor

Banque Générale du Luxemburg ( BGL)
Kirchberg, Luxemburg
01.1990 - 01.2001


  • Carried out day-to-day duties accurately and efficiently.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Resolved problems, improved operations and provided exceptional service.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Cheque clearing
  • Prepared variety of different written communications, reports and documents.
  • Customer service
  • Used coordination and planning skills to achieve results according to schedule.

Assistant

Dr. Jean-Paul Meyer
Ettelbruck, Luxemburg
01.1988 - 01.1989
  • Created and updated records and files to maintain document compliance.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Answered phones to process requests, transfer calls or relay messages to appropriate personnel.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.

Coordinator

ADEM
Diekirch, Luxemburg
01.1987 - 01.1988
  • Administrative tasks
  • Customer service
  • Managed filing systems for electronic and hard copy documents to keep organized records.
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Prepared detailed documents and reports in adherence administrative processes.
  • Monitored front areas so that questions could be promptly addressed.

Education

High School Diploma -

Lycée Technique Ettelbruck
Ettelbruck, Luxemburg
09.1981 - 07.1987

Ecole De Langues Et De Commerce, Charles Duro
Luxemburg
09.1989 - 06.1990

Skills

Communication ( written&verbal)

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Timeline

Assistant – Secretary

Christian Bauer & Associés Architectes
09.2019 - Current

Receptionist

INTEGRA Medical Group, L
02.2019 - 05.2019

Senior Front Desk Officer

Allen & Overy Llp
07.2008 - 10.2018

Receptionist

Global Facilities
01.2005 - 01.2008

Secretary

Fiduciaire Eurolux
01.2002 - 01.2005

Qualified Validation & Clearance Supervisor

Banque Générale du Luxemburg ( BGL)
01.1990 - 01.2001

Ecole De Langues Et De Commerce, Charles Duro
09.1989 - 06.1990

Assistant

Dr. Jean-Paul Meyer
01.1988 - 01.1989

Coordinator

ADEM
01.1987 - 01.1988

High School Diploma -

Lycée Technique Ettelbruck
09.1981 - 07.1987

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Annick BingenAssistant / Secretary