Annika Mieth

• Efficiently address and resolve customer inquiries and grievances through phone and email communication, ensuring a high level of customer satisfaction
• Motivate and support team members to use our number one Sales tool “OSF” to reach their Sales target
• Provide coaching and mentoring to new external employees, contributing to their successful integration into the company

• Improved customer satisfaction with timely response to inquiries, complaints and finding effective solutions
• Mentored new team members, sharing knowledge from years of experience in the field
• Collaborated with other departments to address recurring customer concerns, improving overall service quality.
• Coached employees through day-to-day work and complex problems.
• Ensured that all team members had all necessary information and resources in order to fulfill their daily work

• Supported agents on the day-to-day job in order to ensure the call quality and on-line availability were maintained and exceeded according to the department requirements
• Performed call monitoring and quality reviews to ensure all calls were handled as per Hertz procedures and guidelines
• Oversaw and actioned urgent/important customer calls to ensure efficient query turnaround times

Different positions within the company (temporary positions only)

Administrative Assistant to: the Head of Pharma Research, to the Head of Marketing, to the Department Procurement and Assistant to the Department Mature Products

• Supported executive staff or Head of department through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Maintained inventory of office supplies and placed orders.
• Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.