Ansy George Thomas
Berlin
Summary
Dedicated and driven professional seeking to excel through hard work and sincerity in a dynamic and established organization, offering opportunities for a promising and fulfilling career. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Developed critical thinking and problem-solving skills in fast-paced, process-driven environment. Proven ability to manage workflows, optimize processes, and analyze data effectively. Seeking to transition into new field where these transferable skills can contribute to organizational success.
Overview
1
1
year of professional experience
Work History
Process Associate
Gallagher Service Center LLP
08.2019 - 11.2020
• Managed accounts and provided excellent customer engagement via chat and calls.
• Researched and explored information to devise alternate solutions.
• Utilized Microsoft Office tools for data analysis, reporting, and documentation.
• Identified and escalated unresolved issues to ensure timely resolution.
• Collaborated with cross-functional and global teams, fostering process expertise.
• Generated process improvement ideas through Kaizen initiatives and projects.
- Tools: Citrix, Acturis
Education
Certification Course - IBM CE – Analytics For All – Cognos Insight
ASM Institute of Business Management And Research
Certification Course By Alison - SUPERVISION SKILLS – MANAGING EMPLOYEE PERFORMANCE
Alison
Master of Science - Data Analytics
Berlin School of Business And Innovation
08.2023
MBA - Finance
ASM Institute of Business Management And Research
03.2019
Certification Course - • HBX | Harvard Business School: Core
ASM Institute of Business Management And Research
09.2018
BBA - Business Administration
Madras Christian College
07.2017
Dual Degree- Certification Course - Human Resource Management
Madras Christian College
07.2016
Skills
- Effective communication and impactful presentation skills
- Demonstrated leadership qualities
- Proven ability to thrive in a collaborative team environment
- Highly adaptable and flexible in fast-paced scenarios
- Strong work ethic, confidence, and resilience
- Determined to consistently achieve optimal results
- Proficient in communicating and working with multi-national teams
Technical Skills
• Statistical analysis using SPSS
• Dynamic presentations with PowerPoint
• Advanced data manipulation in MS Excel
• Precise documentation using MS Word
• Database querying using SQL
• Python programming for data analysis
• Data visualization expertise using Tableau
Timeline
Process Associate
Gallagher Service Center LLP
08.2019 - 11.2020
Certification Course By Alison - SUPERVISION SKILLS – MANAGING EMPLOYEE PERFORMANCE
Alison
MBA - Finance
ASM Institute of Business Management And Research
Certification Course - • HBX | Harvard Business School: Core
ASM Institute of Business Management And Research
BBA - Business Administration
Madras Christian College
Dual Degree- Certification Course - Human Resource Management
Madras Christian College
Certification Course - IBM CE – Analytics For All – Cognos Insight
ASM Institute of Business Management And Research
Master of Science - Data Analytics
Berlin School of Business And Innovation
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