Anthony Cortez
Bear,Delaware
Summary
Dependable, organized, self-starting individual. A good listener & people person. Tasked oriented/disciplined, outgoing, and a team player looking for a position to utilize my knowledge and skill set, which includes Open-Source Intelligence (OSINT) Investigations & policies/tools such as Maltego. Local Area Network, Metropolitan Area Network & Wide Area Network (LAN, MAN, WAN). Intrusion Detection Systems & Intrusion Prevention Systems (IDS, IPS). Cyberthreat Intelligence.
Overview
5
5
years of professional experience
Work History
Product Specialist
Computer Aid Inc (CAI)
05.2025 - Current
- Determined eligibility for Medicaid Applications
- Managed incoming client calls to provide Medicaid status or add additional information
- Handled sensitive client information such as Social Security Numbers, Income, Birth Certificates, and Permanent Resident Cards (Green Cards)
Receiver/Stocker
Lowes Home Improvement
02.2025 - 05.2025
- Receiving packages from a delivery truck
- Organizing packages based on aisle number/location
- Scanning package barcodes and checking items into the store
Seasonal Support Driver
United Parcel Service (UPS)
12.2024 - 12.2024
- Organizing Packages via sections
- Delivering Packages to houses/neighborhoods
- Scanning barcodes with a Mobile Delivery Application (MDA)
Customer Service Contractor
Sutherland Global Services
01.2023 - 10.2024
- Managing incoming customer calls to provide account support
- Managing incoming client calls to provide account access and application support
- Generate reporting for Cox Auto Client
- Assist with log in and credential resets
- Assisting with IT escalations & IT troubleshooting
- Assisting with account set up
Inventory Assistant
1877 Floorgny
10.2021 - 01.2023
- Collating and packaging cleaning supplies
- Scanning products for Amazon and UPS
- Stocking and checking inventory
Catering
Simply Delicious Dishes
01.2021 - 04.2021
- Catering events for wedding/graduation parties & other large executive events
- Prepping food for customer engagements
- Breaking down event stations
- Set Up of equipment and buffet tables for events
Education
Bachelor of Science - Game Design and Development
Wilmington University
New Castle, DE08-2021
Master of Science - Cyber Security
Wilmington University
New Castle, DE05-2024
Skills
- Microsoft Suite (Word, PPT, Excel, One Note)
- Outlook Calendar/Email
- Google Calendar/Email
- Smart Sheet
- Webex
- Cisco Technology
- C# Script
- Python Programming
Timeline
Product Specialist
Computer Aid Inc (CAI)
05.2025 - Current
Receiver/Stocker
Lowes Home Improvement
02.2025 - 05.2025
Seasonal Support Driver
United Parcel Service (UPS)
12.2024 - 12.2024
Customer Service Contractor
Sutherland Global Services
01.2023 - 10.2024
Inventory Assistant
1877 Floorgny
10.2021 - 01.2023
Catering
Simply Delicious Dishes
01.2021 - 04.2021
Master of Science - Cyber Security
Wilmington University
Bachelor of Science - Game Design and Development
Wilmington University