Antonela Dominkovic

Provided exceptional guest service in a dynamic hospitality environment, ensuring a welcoming and seamless experience for all visitors. Managed front desk operations, including check-ins, check-outs, reservations, and guest inquiries.

Key Contributions and Achievements:

• Delivered personalized service, enhancing guest satisfaction and loyalty, Efficiently handled reservations, room assignments, and payment processing with attention to detail and accuracy.
• Resolved guest concerns promptly, demonstrating excellent problem-solving and interpersonal skills and Maintained up-to-date knowledge of hotel offerings, promotions, and local attractions to provide informed recommendations.
• Acted as a positive and reliable team member, contributing to a collaborative and productive work environment.
• Coordinated with multiple departments to ensure smooth operations and timely service delivery.

• Led and motivated a dynamic team to deliver outstanding customer service and achieve sales goals in a fast-paced retail environment.
• Oversaw daily operations, including staff training, floor management, and inventory control, while fostering a positive and productive workplace.
• Played a key role in enhancing the customer experience and driving business performance

• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

• Ensured timely completion of projects with effective time management and prioritization of tasks.
• Inspected completed work to verify quality standards and compliance with criteria.
• Adapted workflows in response to changing environmental conditions or unexpected challenges encountered during construction activities.
• Implemented efficient work processes to boost overall productivity while reducing costs.