Antonio Jurcevic

Supervising Operations: I oversaw the daily operations of the sortation center, ensuring that all processes are running smoothly and efficiently while monitoring the performance of the team and taking necessary actions to optimize productivity.

Team Management: I was responsible for managing a team of employees, assigning tasks and motivating team members to achieve targets.

Quality Control: Maintaining quality standards is crucial in a delivery sortation center. I ensured that all sorting activities are conducted in compliance with established protocols. I was responsible for quality control measures, performed regular audits, and addressed any issues promptly.

Process Improvement: Identifying areas for improvement in the sorting process is another important responsibility. I analyzed operational data, identified bottlenecks, and implemented strategies to enhance productivity, reduce errors, and streamline workflows.

Safety and Compliance: Safety is paramount in a sortation center. I ensured that safety protocols and regulations are followed at all times. I promoted a culture of safety among the team members, conducted safety trainings, and addressed any safety concerns promptly.

Performance Tracking and Reporting: I tracked key performance indicators (KPIs) related to productivity, accuracy, and timeliness. I wrote reports to assess performance, identify trends, and provide feedback to higher management.

Communication and Coordination: Effective communication is essential in managing operations. I was in contact with other departments, such as transportation and customer service, to ensure smooth coordination and resolve any operational issues that arise.

Problem-solving: In a fast-paced environment, unexpected challenges may arise. I was responsible for quickly identifying and addressing operational issues, troubleshooting problems, and making sound decisions to minimize disruptions to the sorting process.

Training and Development: I was responsible for providing ongoing training and development opportunities to the team members. I facilitated cross-training, promoted knowledge sharing, and helped employees enhance their skills to improve overall performance.

Assembled orders and packed items for shipment.

Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Checked packages and merchandise for damage.

Inspected incoming and outgoing shipments to verify accuracy and prevent errors.

Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.

Collaborated with various departments to manage timely delivery of orders and avoid delays.

Applied critical thinking and creative problem-solving techniques to develop effective solutions.

Facilitated brainstorming sessions, workshops, and meetings to encourage collaboration, generate ideas, and foster innovative thinking.

Provided guidance and support to team members and stakeholders involved in problem-solving initiatives, ensuring effective communication and coordination.

Regularly reviewed and evaluated the outcomes of implemented solutions, identifying areas for further improvement and making adjustments as required.

Used cash registers and credit card machines to cash out customers.

Organized working area to make sure everything was stocked and clean.

Communicated with customers in a highly professional level.

Identified issues, analyzed information and made written reports.

Gained extensive knowledge in data entry, analysis and reporting.

Learned and adapted quickly to new technology and software applications.

Paid attention to details, in both contextual and metrical data.

Organized and lead teams.

Used cash registers and credit card machines to cash out customers.

Counted cash drawer before shift and balanced at end of the shift to reconcile sales.

Took care of area readiness and cleanliness before, during and after the shift.

Communicated with customers on a highly professional level.

Worked in a fast paced environment inside of a big team.