Antonio Nicholas Garcia

• Subject Matter Expert (SME) and team leader of the technical PPM team, responsible for daily operational support, technical and functional implementation of Broadcom Clarity PPM version 15 and 16.
• Delivered reliable solutions by overseeing software design, development, testing, implementation, and support of Clarity PPM.
• Performed process control gap and analysis, and addressed any findings. Drove process improvement initiatives.
• Developed key reports and dashboards for higher management, project managers and key stakeholders using Power BI and Jaspersoft.
• Developed and supported JIRA workflows as a site administrator for a key program.
• Performed PMO duties, responsible for project management process governance and support.
• Provided support, workshops, coaching and training to PMO, project managers and key stakeholders.
• Responsible for implementing and communicating change management plans related to project portfolio management process.
• Developed process documentation and other knowledgebase for key stakeholders.

• Team leader of the technical PPM team, responsible for daily operational support, development and administration of Broadcom Clarity PPM version 15.
• Developed reports/dashboards, enhancements and bug fixes for Clarity PPM users to adhere to business requirements.
• Responsible for overseeing change management plans related to Clarity PPM implementation.
• Provide support to global users on Incident and Request Management. This includes analysis, issue resolution, and vendor escalation.

• Technical lead and subject matter expert for BMC Remedy 9.0.
• Spearheaded deployment of BMC Remedy Smart IT.
• Developed process documentation and other knowledge base for the team to ensure appropriate knowledge and understanding of the system.
• Responsible for review and decision making of Changes being implemented to Remedy.
• Reviewed and standardized integrations with the Remedy application.

• Clarity system subject matter expert. Responsible for operational support and administration of the Broadcom Clarity PPM – a vendor application used for Timesheeting and Project Portfolio Management.
• Developed process documentation and other knowledge base for the project team and global users to ensure they have appropriate knowledge and understanding of the system.
• Reviewed and tested fixes and enhancements to the system before being released to production.
• Provided support to global users on Incident and Request Management.
• Performed analysis of incidents and address any findings. This included escalating to the vendor if needed.

• Served as Subject Matter Expert (SME) for the following applications: SAP Business Objects XI 3.1 SP4 and XI 4.1 SP5 Infoview and xMatters – Remedy Integration 5.1.5 and 5.1.8.
• Spearheaded upgrade projects of owned applications, across different teams. This includes upgrades of
  BMC Remedy, xMatters – Remedy integration, and SAP BusinessObjects XI Infoview. These projects required coordination with UNIX and Windows Server Infrastructure teams, Database Administrators, and vendor support.
  Responsible for change management process within the team to ensure readiness of changes to be
• Responsible for change management process within the team to ensure readiness of changes to be implemented on owned applications.
• Promoted risk awareness and continuous improvement initiatives within the team to provide better support and services.
• Responsible for development, support and administration of various tools in the areas of Service Management, Security, Automation, Monitoring and Alerting, including the following: BMC Remedy 7.6 and 9.0, BMC Control-SA, BMC Atrium Orchestrator, SAP BusinessObjects XI Infoview 4.1 SP5 and 3.1 SP4, xMatters – Remedy Integration 5.1.5 and 5.1.8, and in-house applications.

Change Management Analyst (10/2012 - 06/2013)

• Governed Change Management Process for Macquarie Infrastructure and Applications Changes.
• Responsible for risk analysis and readiness of Changes into the production environment.

Application Infrastructure Support Analyst (04/2012 - 10/2012)

• Provided support and administration for a variety of tools in the areas of Service Management, Security, Automation, Monitoring and Alerting, including the following: BMC Remedy 7.6, SAP BusinessObjects XI 3.1 SP4 Infoview, BMC Control-SA, BMC Atrium Orchestrator, Cisco RequestCenter, xMatters / Alarmpoint, BMC Event Manager, Quest Password Auto-Repository / Shared Account Password Manager,
  and in-house applications.

BMC Remedy Developer (10/2011 - 04/2012)

• Developed enhancements and bug fixes to BMC Remedy 7.6 product and SAP BusinessObjects Infoview XI 3.1 SP4 to adhere to Macquarie's business requirements.
• Performed Oracle SQL development for complex query structures of IT Service Management tools.

Quality Assurance (QA) Test Analyst (04/2011 - 10/2011)

• Responsible for End User manual testing to ensure bugs are detected and fixed before production release for the following applications: BMC Atrium Orchestrator, Cisco RequestCenter, BMC Remedy 7.6, and in-house applications.