ANUPAMA VASUDEV

• Proactively supporting Group Business from the Leisure Luxury Lifestyle segment and tracking to ensure timely responses to group requests from managed accounts

• Supporting with Airline crew RFPs and liaising between hotels and clients to ensure maximum conversion

• Coordinating with various teams for seamless event execution and billing support

• Acting as a liaison between regional hotels and partners to optimize revenue

• Supporting connected accounts year-round with requests

• Handling FIT Leisure requests and coordinating with relevant departments for commission follow ups, rates queries

• Educated customers about Hyatt Brands, World of Hyatt Loyalty Program and benefits to aid in selecting best options for each individuals' needs.

• Worked as a Groups & Event Sales Executive for a Cluster of 8 Luxurious Hotels in Dubai including Iconic Burj Al Arab.
• To review function rooms & Groups blocked weekly in Delphi to ensure that all business on the books is accurate.
• To meet and exceed monthly and yearly sales targets and to direct all efforts to maximizing the hotels revenues, mainly rooms and events.
• Conducting site inspections, client entertainment and familiarization for guests to convert prospect leads to definite.
• Send all correspondence to clients regarding banquet events, such as proposals, confirmation or agreement letter, amendments, etc.
• Working closely with the Area Sales MICE Team to convert international leads to Definite.
• Assists clients for detailed event planning and work closely with banquet operations, food & beverage management, rooms division operation & finance.
• To ensure to update all Envision Group & Events bookings as per standard.
• To train new team members with Envision Software as per standards.
• Maintaining & acquiring new accounts for Group & Events for every quarter.
• Working closely with Director of Sales to maximize FnB revenue during Ramadan by getting Group bookings for Iftars.
• To ensure that all catering & group contracts are in line with Hotel Policies & Procedures and have considerable sound commercial judgment.

• To plan organize and deliver outstanding proposals & site inspections for clients that in Hyatt Place hotels in Dubai.
• To ensure to update all Envision records of all Events and Group business.
• Assisting with all the Events & Meeting related enquiries timely to convert them to Definite.
• Conducting site inspections as & when required.
• Assisting General Manager & EAM with all admin requirements with Owners approvals, Air tickets & other bookings, post trip expense claim, etc.

• Managing the Meetings calendar efficiently.
• To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to Department heads if no immediate solution can be found and assure follow up with guests.
• Analyzing & discussing monthly reports & P&L statements with the team & department head.

• Responsible for facilitating efficient communications for both guests and staff within the hotel and for external communications.
• Assisting the Front Office Manager in administering front office functions and supervising staff on a daily basis.
• Maximizing the financial performance of the department and managing expenses to meet departmental goals.

• Screening next days movement for special instructions to various departments.
• Ensuring the team is well trained to carry out operations as per brand standards.
• Ensure Guest is personally greeted escorted to their room to make them feel welcomed.

• Maintaining the privacy of all guests by ensuring that no detail of guests is disclosed.
• Ensuring smooth & quick check-in to check-out & assisting with guests requests.
• Demonstrate a complete understanding of the hotels policies and procedures and service standards and have full knowledge of hotels facilities and happenings.