ANURADHA
Berlin
Summary
Detail-oriented and proactive MBA graduate with a proven track record in fast-paced operational and client-facing roles across sales, service, and digital environments. Expertise in process coordination, CRM management, KPI tracking, and driving tasks to completion independently. Possesses a strong analytical mindset that encourages questioning of assumptions, workflow improvements, and effective collaboration within cross-functional teams.
Overview
4
4
years of professional experience
1
1
Certification
Work History
BARISTA
Oneness Cafe, Berlin
08.2025 - Current
- Operated in a fast-paced environment while maintaining accuracy, reliability, and attention to detail.
- Ensured smooth workflow coordination and quick problem-solving during peak hours.
- Delivered high-quality service and maintained operational consistency under time-sensitive conditions.
- Supported team collaboration, cash handling, and process organization to ensure service excellence.
- Strengthened communication skills through continuous customer-facing interactions.
- Prepared high-quality espresso beverages following standard recipes and customer preferences.
- Managed cash register operations, ensuring accurate transactions and maintaining financial integrity.
BARISTA
IL CAFE DELLA PEPPINA, Berlin
05.2025 - 07.2025
- Operated in a fast-paced environment while maintaining accuracy, reliability, and attention to detail.
- Managed daily operations, inventory tracking, and customer interactions with ownership and efficiency.
- Ensured smooth workflow coordination and quick problem-solving during peak hours.
- Delivered high-quality service and maintained operational consistency under time-sensitive conditions.
- Supported team collaboration, cash handling, and process organization to ensure service excellence.
- Strengthened communication skills through continuous customer-facing interactions.
INSIDE SALES EXECUTIVE
Zolostays, Bangalore, India
01.2023 - 01.2024
- Managed 80–120 outbound calls daily to qualify leads, conduct discovery, and convert prospects.
- Maintained and organized a CRM pipeline of 150+ active opportunities weekly using structured follow-ups.
- Collaborated with cross-functional teams to resolve customer issues, improve workflows, and ensure smooth operations.
- Used data-driven insights and customer feedback to recommend solutions and increase conversion efficiency.
- Demonstrated ownership in managing objections, negotiating upsells, and maintaining strong client relationships.
- Executed daily outreach campaigns, generating leads and fostering client relationships.
Sales and Wealth Management Intern
UAS International, Gurgaon, India
06.2022 - 08.2022
- Supported client onboarding, documentation checks, and process coordination.
- Improved internal workflow efficiency by maintaining accurate records and ensuring timely communication.
- Enhanced customer experience through reliable service and professional interaction.
- Assisted in developing customized financial plans for clients based on individual goals and risk tolerance.
- Conducted market research to identify investment opportunities and trends affecting client portfolios.
Education
MBA - Innovation Management, B2B & B2C, Project Planning, Supply Chain Management, Customer Relations
University of Europe For Applied Sciences
Berlin, Germany08.2025
Bachelor of Business Administration - Product and Brand Management, Entrepreneurship, E-commerce, Accounting, Economics
Chandigarh University
07.2023
Skills
- Process coordination
- KPI tracking and reporting
- Outbound calling proficiency
- Experienced with CRM tools and lead management
- LinkedIn prospecting expertise
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
Certification
- Digital Marketing
- Entrepreneurship
- Customer Service Foundations
- Best Presentation Award (UAS International)
- Early Bird Certificate for achieving targets ahead of time
Languages
English - C1 (Fluent)
German - B1 (Professional Working Proficiency)
Hindi - (Native)
ADDITIONAL INFORMATION
- Remote-ready workstation
- Highly proactive learning mindset
- Flexible for full-time or internship roles
Languages
- English - C1 (Fluent)
- German - B1 (Professional Working Proficiency)
- Hindi - (Native)
Timeline
BARISTA
Oneness Cafe, Berlin
08.2025 - Current
BARISTA
IL CAFE DELLA PEPPINA, Berlin
05.2025 - 07.2025
INSIDE SALES EXECUTIVE
Zolostays, Bangalore, India
01.2023 - 01.2024
Sales and Wealth Management Intern
UAS International, Gurgaon, India
06.2022 - 08.2022
MBA - Innovation Management, B2B & B2C, Project Planning, Supply Chain Management, Customer Relations
University of Europe For Applied Sciences
Bachelor of Business Administration - Product and Brand Management, Entrepreneurship, E-commerce, Accounting, Economics
Chandigarh University