Anya Smith
Wilmington
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
Work History
Emergency Call Operator
Wilmington Police Department
Wilmington
11.2022 - Current
- Developed systems to track customer interactions across multiple channels.
- Routed non-emergency calls to appropriate departments or agencies when applicable.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Attended regular trainings sessions on new systems and technologies used within the dispatch center.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
Direct Support Professional Caregiver
Connections CSP
Wilmington
07.2020 - 10.2025
- Developed positive relationships with clients and their families through regular communication.
- Supported clients during medical appointments to ensure understanding of instructions provided by healthcare professionals.
- Supervised meal times ensuring that appropriate nutritional needs were met for each client.
- Provided transportation services for clients to doctor's appointments, shopping trips or other outings as needed.
- Provided personal care and hygiene assistance to clients, including bathing, dressing, grooming and toileting.
- Monitored changes in physical condition or behaviors of clients which may indicate need for further medical attention or intervention.
- Worked closely with case managers to coordinate services and ensure quality outcomes for each client served.
Behavior Specialist
Autism Delaware
Newark
08.2021 - 10.2022
- Implemented de-escalation protocols when necessary to help keep students safe while managing their challenging behaviors.
- Created positive learning environments by utilizing evidence-based practices such as Positive Behavior Interventions and Supports.
- Supported parents by providing guidance on how they can reinforce desired behaviors at home.
- Attended professional development workshops related to best practices in working with special needs populations.
- Provided individual and group behavior intervention services to students with disabilities.
- Maintained accurate records of assessments, observations, interventions, and other activities related to each student's behavioral plan.
Money Center Associate
Walmart
Wilmington
05.2018 - 10.2020
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Operated Point-of-Sale terminals efficiently while minimizing errors.
- Provided excellent customer service to ensure satisfaction.
- Performed various administrative tasks as requested by supervisors or managers.
- Monitored security cameras for suspicious activity in the area.
- Ensured compliance with company policies and procedures at all times.
Education
High School Diploma -
Thomas McKean High School
Wilmington De06-2015
Skills
- Analytical Thinking
- Quality Assurance
- Google Drive
- Computer Skills
- Customer Relations
- Microsoft Word
- Problem Resolution
- Social Perceptiveness
- Active Listening
- Data Entry
- Teamwork and Collaboration
- Microsoft Office
Timeline
Emergency Call Operator
Wilmington Police Department
11.2022 - Current
Behavior Specialist
Autism Delaware
08.2021 - 10.2022
Direct Support Professional Caregiver
Connections CSP
07.2020 - 10.2025
Money Center Associate
Walmart
05.2018 - 10.2020
High School Diploma -
Thomas McKean High School
Similar Profiles
Isreal SantiagoIsreal Santiago
Police Officer at Wilmington Police DepartmentPolice Officer at Wilmington Police Department
Tymira SmallwoodTymira Smallwood
Emergency Call Taker at Wilmington Police DepartmentEmergency Call Taker at Wilmington Police Department
Anya SmithAnya Smith
Emergency Communications Operator at Wilmington Police DepartmentEmergency Communications Operator at Wilmington Police Department
Indie PurdueIndie Purdue
Busser, Food Runner, and Host at Jailhouse ProvisionsBusser, Food Runner, and Host at Jailhouse Provisions
ERICKA JOHNSONERICKA JOHNSON
Insurance Claims Representative at ModivCareInsurance Claims Representative at ModivCare