An enthusiastic and dedicated employee with high integrity, strong work ethic, and great leadership skills. I am passionate about making connections with customers/guests and have an exceptional ability to work with teams and quickly master new skills. My experiences to date have developed my skills and exposed me to a variety of challenges.
Hi, I’m
Anya Massoud
Nürnberg
Summary
Overview
9
years of professional experience
1
Certification
Work History
Marriott Vacation ClubNewport Beach
Customer Relations Coordinator
2021.06 - 2023.05 (1 education.year_Label & 11 education.months_Label)
Job overview
- Contact and assist over 500 guests each month before their arrival to property
- Resolved customer concerns with effective and efficient communication
- Ensured contract requirements were meet and delivered on time, while ensuring customer satisfaction
- gained experience managing time and multi-tasking
Marriott Vacation ClubNewport Beach
Front Desk Associate
2021.06 - 2023.05 (1 education.year_Label & 11 education.months_Label)
Job overview
- Used skills of customer services to go above company standards
- Oversaw guest registration, reservations and other clerical duties with a focus on quality and courtesy
- Answered, screened, and transferred an average of 300 telephone calls per day.
Waltzing KangarooFort Collins
Server
2019.11 - 2021.05 (1 education.year_Label & 6 education.months_Label)
Job overview
- Delegated work between team members
- gained management skills through working in fast paced environment
- provided reliable and high quality customer service
Lory Student CenterFort Collins
Business Administration and Marketing
2020.02 - 2020.11 (9 education.months_Label)
Job overview
- Introduce new innovative systems that impacted short and long-term business goals
- Assisted in the planning, coordination and execution of special events.
- Assisted in the development of marketing plans and promotional campaigns.
St. Charles BorromeoLivermore
Director of ChildCare
2014.08 - 2019.01 (4 education.years_Label & 5 education.months_Label)
Job overview
- Improved student participation through the integration of creative role-playing exercises
- Oversaw the daily operations of the childcare center including scheduling classes and activities.
Ale HouseLivermore
Hostess
2018.08 - 2018.11 (3 education.months_Label)
Job overview
- Coordinated with team members to ensure the best guest service
- Efficiently assigning tables and managing guest queues during busy rush hours
- Created new systems of operation to handle miscommunications between kitchen and servers
Starbucks Co.Pleasanton
Barista
2017.10 - 2018.02 (4 education.months_Label)
Job overview
- Perform company standards while under intense time and efficiency requirements
- Maintained high energy and positivity to coworkers and clients
Education
Colorado State UniversityFort Collins,CO
Bachelor of Arts from Hospitality Administration And Management
05.2021
University Overview
Minor: Bachelors Science -Business Administration
3.8 GPA
Las Positas Community College
Associate of Arts from Communication Studies
12.2018
University Overview
Skills
- Employee training and development
- Critical thinker
- Accurate and detailed
- Works well under pressure
- Flexible
- Articulate and well-spoken
Certification
- CPR Certified
- Food Handling Certified
- TIPS certified
Languages
English
First Language
German
Advanced (C1)
C1
Timeline
Customer Relations Coordinator
Marriott Vacation Club
2021.06 - 2023.05 (1 education.year_Label & 11 education.months_Label)
Front Desk Associate
Marriott Vacation Club
2021.06 - 2023.05 (1 education.year_Label & 11 education.months_Label)
Business Administration and Marketing
Lory Student Center
2020.02 - 2020.11 (9 education.months_Label)
Server
Waltzing Kangaroo
2019.11 - 2021.05 (1 education.year_Label & 6 education.months_Label)
Hostess
Ale House
2018.08 - 2018.11 (3 education.months_Label)
Barista
Starbucks Co.
2017.10 - 2018.02 (4 education.months_Label)
Director of ChildCare
St. Charles Borromeo
2014.08 - 2019.01 (4 education.years_Label & 5 education.months_Label)
Colorado State University
Bachelor of Arts from Hospitality Administration And Management
Las Positas Community College
Associate of Arts from Communication Studies