An enthusiastic and dedicated employee with high integrity, strong work ethic, and great leadership skills. I am passionate about making connections with customers/guests and have an exceptional ability to work with teams and quickly master new skills. My experiences to date have developed my skills and exposed me to a variety of challenges.
Hi, I’m
Anya Massoud
Nürnberg
Summary
Overview
9
years of professional experience
1
Certification
Work History
Marriott Vacation ClubNewport Beach
Customer Relations Coordinator
06.2021 - 05.2023
Job overview
- Contact and assist over 500 guests each month before their arrival to property
- Resolved customer concerns with effective and efficient communication
- Ensured contract requirements were meet and delivered on time, while ensuring customer satisfaction
- gained experience managing time and multi-tasking
Marriott Vacation ClubNewport Beach
Front Desk Associate
06.2021 - 05.2023
Job overview
- Used skills of customer services to go above company standards
- Oversaw guest registration, reservations and other clerical duties with a focus on quality and courtesy
- Answered, screened, and transferred an average of 300 telephone calls per day.
Waltzing KangarooFort Collins
Server
11.2019 - 05.2021
Job overview
- Delegated work between team members
- gained management skills through working in fast paced environment
- provided reliable and high quality customer service
Lory Student CenterFort Collins
Business Administration and Marketing
02.2020 - 11.2020
Job overview
- Introduce new innovative systems that impacted short and long-term business goals
- Assisted in the planning, coordination and execution of special events.
- Assisted in the development of marketing plans and promotional campaigns.
St. Charles BorromeoLivermore
Director of ChildCare
08.2014 - 01.2019
Job overview
- Improved student participation through the integration of creative role-playing exercises
- Oversaw the daily operations of the childcare center including scheduling classes and activities.
Ale HouseLivermore
Hostess
08.2018 - 11.2018
Job overview
- Coordinated with team members to ensure the best guest service
- Efficiently assigning tables and managing guest queues during busy rush hours
- Created new systems of operation to handle miscommunications between kitchen and servers
Starbucks Co.Pleasanton
Barista
10.2017 - 02.2018
Job overview
- Perform company standards while under intense time and efficiency requirements
- Maintained high energy and positivity to coworkers and clients
Education
Colorado State UniversityFort Collins,CO
Bachelor of Arts from Hospitality Administration And Management
05.2021
University Overview
Minor: Bachelors Science -Business Administration
3.8 GPA
Las Positas Community College
Associate of Arts from Communication Studies
12.2018
University Overview
Skills
- Employee training and development
- Critical thinker
- Accurate and detailed
- Works well under pressure
- Flexible
- Articulate and well-spoken
Certification
- CPR Certified
- Food Handling Certified
- TIPS certified
Languages
English
First Language
German
Advanced (C1)
C1
Timeline
Customer Relations Coordinator
Marriott Vacation Club
06.2021 - 05.2023
Front Desk Associate
Marriott Vacation Club
06.2021 - 05.2023
Business Administration and Marketing
Lory Student Center
02.2020 - 11.2020
Server
Waltzing Kangaroo
11.2019 - 05.2021
Hostess
Ale House
08.2018 - 11.2018
Barista
Starbucks Co.
10.2017 - 02.2018
Director of ChildCare
St. Charles Borromeo
08.2014 - 01.2019
Colorado State University
Bachelor of Arts from Hospitality Administration And Management
Las Positas Community College
Associate of Arts from Communication Studies
Similar Profiles
Lester PerezLester Perez
Service Engineer Technician II at Marriott Vacation Club Grande VistaService Engineer Technician II at Marriott Vacation Club Grande Vista
Sofia YuillSofia Yuill
Front Desk Agent at Marriott Vacation ClubFront Desk Agent at Marriott Vacation Club
Laila DaasLaila Daas
Guest Relations Intern at Marriott Vacation ClubGuest Relations Intern at Marriott Vacation Club
Jess AcevedoJess Acevedo
In-House T/O at Marriott Vacation ClubIn-House T/O at Marriott Vacation Club
Durmus CakarDurmus Cakar
Senior Design Engineer at BEKO Romania - Washing Machine FactorySenior Design Engineer at BEKO Romania - Washing Machine Factory