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Anzhelika Klimuk
Sales Manager
Hamburg
Summary
Dynamic and results-oriented professional with a proven track record in the current role at a leading SaaS company, specializing in customer relationship management, project coordination, and sales strategy. Achieved a 20% increase in sales by streamlining processes and enhancing market presence. Recognized for critical thinking, exceptional organizational skills, and a proactive approach to solving complex challenges, with a focus on driving business growth and fostering client success.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Technical Sales Representative
Avanquest Pdfforge GmbH
11.2022 - Current
- Provided exceptional customer service, addressing technical inquiries and resolving issues promptly.
- Developed strong relationships with key industry players, enhancing company reputation and market presence.
- Managing sales from advising B2B prospects to following up on payments, ensuring customer needs are met by proposing appropriate solutions to secure sales and recognizing opportunities.
- Increasing both inbound and outbound sales while assisting with up-selling and
cross-selling efforts. - Streamlined sales process by implementing CRM software, improving efficiency and lead management.
Bid Desk Coordinator
International Development Resources
09.2021 - 09.2023
- Calculated correct costs for project-specific goods and services by gathering information from team members, sub-contractors and vendors.
- Utilized cost estimation systems to document project information, create estimates and revise project costs to reflect current data.
- Delivered comprehensive bid proposals for projects and gained client approval on costs.
- Increased sales by 20%.
- Worked creatively and analytically in problem-solving environment, internally and with clients.
- Collaborated with sales resources and set timeframes for project deliverables in response to requests for proposals.
- Adapted existing methods and procedures to create possible alternative solutions to moderately complex problems.
- Collected historical cost data to estimate costs for current or future products.
Customer Support Specialist
Quality Deal
09.2019 - 08.2021
- Consider and respond to over 100 emails and 50 calls per day.
- Prepared agendas and took notes at meetings to archive proceedings.
- Created, prepared and delivered reports to various departments.
- Tracked and documented metrics, and evaluated trends.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Tutor
self-employed
09.2017 - 07.2019
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Identified learning needs and implemented fun and engaging learning activities to help students advance.
- Worked with students at home environments to provide educational support.
- Met with parents to discuss student progress and address concerns.
Education
Master of Science - Marketing Management And Research
National University of Trade And Economics
Kyiv, Ukraine 09.2019 - 12.2020
Associate of Arts - Linguistics
Kyiv National Linguistic University
Kyiv, Ukraine 09.2015 - 06.2019
Skills
Project coordination
Document analysis
Critical Thinking
Organization and Time Management
Written Communication
Customer Relationship Management
Lead prospecting
Sales pipeline management
Software
Excel
Salesforce
HubSpot
Jira
Timeline
Technical Sales Representative
Avanquest Pdfforge GmbH
11.2022 - Current
Bid Desk Coordinator
International Development Resources
09.2021 - 09.2023
Customer Support Specialist
Quality Deal
09.2019 - 08.2021
Master of Science - Marketing Management And Research
National University of Trade And Economics
09.2019 - 12.2020
Tutor
self-employed
09.2017 - 07.2019
Associate of Arts - Linguistics
Kyiv National Linguistic University
09.2015 - 06.2019
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