Aphelele Nyangeni
Pretoria
Summary
With a proven track record at Mass Discounters, I excel in customer service excellence and risk management, demonstrating exceptional teamwork and a strong work ethic. I've successfully mentored cashiers, enhanced risk mitigation strategies, and fostered customer loyalty through professional and courteous interactions, significantly contributing to a positive and secure shopping environment.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Pick N Pay
04.2019 - 11.2020
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with other associates to support cashiers and management needs.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier Team Lead
Pep Stores
02.2017 - 01.2019
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Restocked and organized merchandise in front lanes.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
Retail Risk Specialist
Mass Discounters
08.2015 - 03.2016
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Taught employees how to control risks at front line.
- Advised senior managers on policy strategies for reducing liability and preventing losses.
Education
High School Diploma -
St Patrick's College
KwaZulu Natal12-2012
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Customer service excellence
- Order taking
- Professionalism and courtesy
Certification
- Computer Certificate
Sports and Singing
I was in a choir in High school and played Hockey and Tennis, to keep my mind strong and healthy.
Languages
Xhosa
Advanced (C1)
English
Advanced (C1)
Timeline
Cashier
Pick N Pay
04.2019 - 11.2020
Cashier Team Lead
Pep Stores
02.2017 - 01.2019
Retail Risk Specialist
Mass Discounters
08.2015 - 03.2016
- Computer Certificate
High School Diploma -
St Patrick's College
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