April Garris
Claymont
Summary
Resourceful travel agent known for high productivity and efficient task completion. Specialize in itinerary planning, customer relationship management, and destination knowledge. Excel in communication, problem-solving, and adaptability to ensure client satisfaction and seamless travel experiences. Experienced Travel Agent with a background in designing and executing customized travel plans for diverse clientele. Strong emphasis on providing high-quality customer service, managing budgets and negotiating with suppliers to secure deals. Skilled in utilizing technology platforms for efficient booking and itinerary management. Have consistently enhanced customer satisfaction levels in past roles. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
RSA/ Travel Agent
AAA Colorado
King Of Prussia
12.2022 - Current
- Maintained up-to-date knowledge of airline regulations concerning ticketing procedures and restrictions.
- Advised customers on necessary documents needed for international travel such as passport applications or visa requirements.
- Organized flights, insurance, and accommodations for travelers according to their preferences.
- Assisted customers in selecting the best possible package with the least expense.
- Provided detailed information about destinations such as climate conditions or points of interest at requested locations.
- Evaluated customer feedback forms following completion of trips; used data to improve quality of services offered.
- Suggested additional services such as car rentals or activities that would enhance a customer's trip.
- Prepared customized itineraries based on customer needs and preferences.
- Processed payments from clients via cash or credit cards.
- Also worked with cash, deposits, opening and closing store.
Manager
Dollar General Market
Paw Paw
04.2020 - 10.2022
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Conducted performance reviews for team members.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Took care of money, deposits, returns, opening and closing of store.
Home Health Aide
Public Partnerships LLC
Berkeley Springs
02.2016 - 08.2020
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Provided companionship and monitored health condition of clients.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Assisted in ambulation and exercise routines for clients.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Transported clients to doctor appointments and social events.
- Prepared meals and snacks according to prescribed diets.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Instructed family members regarding proper home care techniques and infection control procedures.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Provided emotional support and companionship to patients.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Engaged patients in recreational activities such as reading books or playing games.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Assisted clients with bathing, dressing, and incontinence care.
Education
High School Diploma -
Paw Paw Schools
60 Pirates Circle, Paw Paw WV 2543405-1996
Skills
- Travel arrangements
- Customer service
- Destination knowledge
- Itinerary planning
- Payment processing
- Regulatory compliance
Affiliations
- I am a responsible hard working person who loves a challenge and is always looking to learn new things. I get along well with others and am a team player.
Timeline
RSA/ Travel Agent
AAA Colorado
12.2022 - Current
Manager
Dollar General Market
04.2020 - 10.2022
Home Health Aide
Public Partnerships LLC
02.2016 - 08.2020
High School Diploma -
Paw Paw Schools
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