April Hammond
Millsboro
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
PSR
Tidalhealth Primary Care
04.2023 - Current
- Answer incoming calls and make outbound phone calls, gathering information to route appropriately
- Schedule new patient as well as follow up appointments
- Manage electronic worklists
- Reviews in-basket messages and pool request, responds and escalates as needed
- Verify demographic and financial information in the practice management systems at each encounter, changing information as needed
- Work on reschedule work queue
- Reviews all upcoming appointments to verify that insurance information is in the practice management system
Dental Assistant/ Office Manager
Gregory S Russell Berlin, MD
09.2014 - 04.2023
- Assisted in Root canal and Surgery Procedures
- Answering phones, Billing, Insurance
- Train all new employees
Surgical Assistant
Annapolis Periodontics Annapolis, MD
04.2014 - 08.2014
- Assisted in all aspects of surgeries and post-op care
- Assisted and set-up for periodontal surgeries including osseous, soft tissue grafts, implants, crown lengthening, sinus lift and frenectomy
- New patient exams charting, photos FMX, CT scan
- Answering phones, taking NP appointments, pulling charts
- Taking impressions for bite guards and stents
Lead Dental Assistant/ Front Desk
Piney Orchard Dental Odenton, MD
05.2011 - 04.2014
- Assist dentist with all dental procedures and periodontal charting
- Prepare patient for examination and treatments processes
- Maintain and set up dental equipment and instruments
- Formulate preliminary impressions
- Maintained adequate supply levels; Responsible for ordering all dental supplies and equipment
- Assist office manager with patient scheduling, billing and insurance claims, verify insurance,6 months recall and entering payment
- Sufficient in taking digital x-rays
- Trained new front desk and dental assistant employees
- Ensure that all OSHA policies and procedures are followed thoroughly
- Proficient in taking, pouring and trimming study models
- Proficient in assisting with dental implant placement
- Highly knowledgeable with all high-tech dental equipment
- Responsible for charting and treatment planning
- Sufficient in making temporary crowns
Sterilization Tech
Dr. Collins Pediatric Dentistry Annapolis, MD
01.2011 - 03.2011
- Disinfect/Sterilize all of the instruments after use
- Prepare rooms for sealants, composites, extractions, hygiene and toddler screenings Clean rooms after use
- Pull charts and file charts
Sales Support
J C Penney Glen Burnie, MD
09.2010 - 01.2011
- Maintain the clearance racks
- Assist the customers
- Marked down clothes
Cashier
Pizza City Pasadena, MD
02.2004 - 08.2010
- Prepared customers’ orders
- Trained new employees
- Assisted with store closing
- Accounted for receipt of money
Teacher
Kindercare Arnold, MD
09.2006 - 12.2007
- Prepare materials and classrooms for class activities
- Serve meals and snacks in accordance with nutritional guidelines
- Teach basic cognitive skills to enhance learning
Education
Maryland Expanded Functions; Maryland Orthodontics Expanded Functions
MSDA Columbia
Columbia, MDDental Assisting and Radiology
AACC Arnold
Arnold, MDHigh School Diploma -
North County High School
Glen Burnie, MD06-2006
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Organizational skills
- Office administration
- Equipment sterilization
- Treatment room setup
- Sterilization techniques
- Patient care excellence
- Time management
- Dependable and responsible
Certification
Mar2023 CPR Certification
Timeline
PSR
Tidalhealth Primary Care
04.2023 - Current
Dental Assistant/ Office Manager
Gregory S Russell Berlin, MD
09.2014 - 04.2023
Surgical Assistant
Annapolis Periodontics Annapolis, MD
04.2014 - 08.2014
Lead Dental Assistant/ Front Desk
Piney Orchard Dental Odenton, MD
05.2011 - 04.2014
Sterilization Tech
Dr. Collins Pediatric Dentistry Annapolis, MD
01.2011 - 03.2011
Sales Support
J C Penney Glen Burnie, MD
09.2010 - 01.2011
Teacher
Kindercare Arnold, MD
09.2006 - 12.2007
Cashier
Pizza City Pasadena, MD
02.2004 - 08.2010
Dental Assisting and Radiology
AACC Arnold
Maryland Expanded Functions; Maryland Orthodontics Expanded Functions
MSDA Columbia
High School Diploma -
North County High School
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