APRIL JACKSON HARRIS

Responsible for the economic and efficient operation of small- to medium-sized club facilities and activities. Club Complex management encompasses departments such as Food and Beverage Operations, Bar Operations, Event Operations at two facilities, Bingo Gaming Operations and overall MWR facility Operations.

Implements higher level directives, formulates procedures and programs to ensure high standards of food and beverage, recreational and entertainment/promotional programs. Establishes, reviews, and evaluates menu planning, food service, purchase of supplies, equipment, and resale merchandise. Responsible for maintenance and procurement of club equipment to include restaurant / food operations equipment as well as bar equipment. Manages Food Operations manager and oversees procurement of food and beverage inventory, safety and sanitation practices and employee training.

Establishes financial goals commensurate with market analysis of area or region. Prepares budget, analyzes financial results, and maintains solid financial condition of the club or club complex.

Responsible for workforce management, recruitment, and staff training for 35 employees in the Club Complex facility. Advises and directs employees regarding policy, procedures, and AF directives. Processes RPA's for various HR procedures to include, recruit / fill, reassignment, promotion, temp reassignment or promotion and separation. Work closely with HRO to process employee detail assignments PIP's (performance improvement plans) and documenting and processing memorandums and letters of reprimand. Develops, monitors, and implements employee performance standards and conducts and approves mid-term and annual employee reviews. Communicates NAF HRO guidance to employees and staff in addition to working with local labor union regarding employee interests, when needed.

Manages, coordinates, and oversees event services for event spaces at the Club and the 5 event spaces at the Museum of Aviation. Event Center operations include ceremonies such as promotions, retirements, mission essential training, Change of Commands, ALS Graduation, Recognition Ceremonies, Dedications, Resiliency Events and other MWR hosted Club events. Monitors food and beverage catering services at the Museum of Aviation in coordination with Public Health.

Assists in planning, organizing, and directing the activities of the club complex consisting of 2 facilities and 41 employees, ensuring the activities comply with legal and regulatory requirements and meet customer needs. Club Complex management encompasses departments such as Food and Beverage Operations, Bar Operations, Coffee Shop Operations, Event Center Operations, Slots / Gaming Operations and overall MWR facility Operations. Event Center operations include ceremonies such as; promotions, retirements, mission essential training, Change of Commands, ALS Graduation, Recognition Ceremonies, Dedications, Resiliency Events and other MWR hosted Club events.

Provides insight for development of goals and objectives that integrate organization and squadron objectives.

Researches, interprets, analyzes, and applies Air Force and Command guidance. Helps establish policies and procedures for accomplishment of a wide range of club programs.

Implements higher level directives, formulates procedures and programs to ensure high standards of food and beverage, recreational and entertainment/promotional programs. Establishes, reviews, and evaluates menu planning, food service, purchase of supplies, equipment, and resale merchandise. Responsible for maintenance and procurement of club equipment to include restaurant / food operations equipment as well as bar equipment. Manages Food Operations manager and oversees procurement of food and beverage inventory, safety and sanitation practices and employee training.

• Daily customer service to provide support and knowledge to both direct sales clients and end-user clients regarding technical information and training on usage of aquarium products we manufacture in addition to overall water chemistry expertise
• Sales and customer service, making cold calls to prospective clients to establish accounts as well as all sales calls to established accounts, invoicing, shipping detail, accounts receivables and collections for all accounts
• Work closely with territory managers to facilitate sales through direct and secondary marketing and sales support
• Sales calls and store visits to domestic southeast regional clients as well as territory sales calls to clients in
• Brazil, South Africa, Australia & New Zealand
• Plan, attend and execute domestic trade show events, regional training sessions for clients and distributors as well as planning, hosting and attending dinners for elite clientele
• Plan, attend and execute international trade show events, international training sessions for clients and distributors as well as planning, hosting and attending dinners internationally for elite clientele
• Coordinate, attend and conduct regional and international training sessions for small and large groups on products for domestic and international clients

• Manage daily operations including daily opening and closing of retail store location, managing POS systems, generating and logging daily opening and closing sales reports
• Manage finances including processing all credit card purchases, properly logging and cataloging all financial transactions for store as well as securely storing daily funds, and creating and facilitating daily bank deposits
• Responsible for logging daily finance logs and bank deposits 3
• Assist in managing employee scheduling
• Assist in stock management including procurement of merchandise, receiving processing and logging inventory
• Provided guidance and support for other customer service representatives when needed
• Managed quality communication, customer support

• Daily preparation of Water Lab and laboratory equipment, collection of water samples from exhibits, running daily tests on samples for Ozone, Free and Total Chlorine, Ammonia, Nitrite, pH, Salinity, Alkalinity, Copper and Calcium
• Proper dosing of large water systems to maintain proper water chemistry parameters
• Assisting Biologists with daily duties of maintenance, feeding and cleaning of fish and reef exhibits, fish holding tanks and quarantine systems
• Field research and external specimen collection for on-site exhibits
• Maintenance of off-site aquaculture and coral propagation systems

• Attend assigned class sessions in Psychology and Biology
• Responsible for planning, coordinating and conducting multiple Supplemental Instructions sessions per week
• Responsible for collecting and recording all data pertinent to program evaluation
• Communicate with the professor & students about Supplemental Instruction sessions

• Worked as a team member performing sales and customer service duties, product assistance and cleaning
• Cross-trained and provided back-up for other customer service representatives when needed
• Managed quality communication, customer support and product representation for each client

• Sales and customer service, making cold calls to prospective clients to establish new accounts
• Daily sales calls to established accounts, invoicing, shipping detail, accounts receivables and collections for all accounts
• Increased territory sales by surpassing monthly goals
• Attended local, regional and national trade shows for product development training as defined by territory needs

• Sales and customer service, making cold calls to prospective clients to establish new accounts
• Daily sales calls to established accounts, invoicing, shipping detail, accounts receivables and collections for all accounts
• Increased territory sales by surpassing monthly goals
• Attended local, regional and national trade shows for product development training as defined by territory needs

• Manage daily operations including daily opening and closing of retail store location, managing POS systems, generating and logging daily opening and closing sales reports
• Process all credit card purchases, properly logging and cataloging all financial transactions for store as well as securely storing daily funds, and creating and facilitating daily bank deposits
• Assist in managing aquatics department employee scheduling
• Assist in stock management including procurement of merchandise, receiving, processing and logging inventory
• Provided guidance and support for clients by sharing product knowledge, selectively matching products and services offered to clients needs, and processing sales transactions

• Customer Service and Technical Support
• Answering and routing of telephone calls, emails and fax transmissions
• Sales calls to current client accounts, invoicing, and shipping detail
• Daily customer service calls to clients in order to further product knowledge and to ensure customer satisfaction
• Assisting Sales Representatives in preparation for trade shows