Aqeel Hassan
Claymont
Summary
Results-driven and highly motivated professional with a proven track record of delivering exceptional customer service and expertise in the banking industry. My dedication to excellence, strong communication skills, and ability to adapt to changing environments make me a valuable asset in delivering outstanding service. I am committed to fostering positive relationships, driving operational efficiency, and exceeding organizational goals. Looking to leverage my extensive background in customer service and banking to contribute to a dynamic team and achieve continued success in a professional setting.
Overview
5
5
years of professional experience
Work History
Customer Service Representative III
Bank Of America
03.2023 - Current
- Recognized as a customer advocate, consistently going above and beyond to ensure that each customer interaction resulted in a positive and memorable experience.
- Demonstrated a strong service mindset by proactively addressing potential issues, providing anticipatory guidance, and exceeding customer expectations.
- Assisted teammates in navigating challenging customer situations, offering suggestions and strategies for successful issue resolution while maintaining a positive customer experience.
- Demonstrated exceptional problem-solving skills by swiftly addressing urgent client concerns, often resulting in issues being resolved during the initial call and avoiding escalations.
Customer Service Representative II
Bank Of America
09.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Consistently provided exceptional customer service by actively listening to customer concerns, empathizing with their needs, and delivering tailored solutions that exceeded expectations
- Demonstrated excellent problem-solving skills by addressing escalated concerns, collaborating with cross-functional teams to find effective solutions.
- Recognized as the go-to person for handling irate customers, utilizing active listening and de-escalation techniques to convert negative experiences into positive outcomes.
- Proven ability to multitask and prioritize competing demands, managing customer inquiries, order processing, and administrative tasks without compromising service quality.
Accounts Payable and Receivable Specialist
A Family Farm
01.2021 - 09.2022
- Maintain strong relationships and open communication with all vendors
- Ensure that all notices and payments are sent in a timely manner
- Collaborated with vendors on invoice errors and correctly them on time to ensure required cash flows for company and clients
- Developed tracking reports to keep Manager informed of due and past due vendor invoices.
- Prepared vendor invoices and processed incoming payments.
Car Dealership Billing Administrative Assistant
S&H Motors
10.2019 - 01.2021
- Handled communication to executives by taking and making telephone calls, reviewing, and prioritizing mail and composing and typing correspondence
- Pleasantly welcomed visitors and provided required information to customers
- Continually met and exceeded provided goals from the management team.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Customer Service Representative
Royal Farms
06.2018 - 09.2019
- Provided best customer service to all the guests walking in the store
- Addressed and resolved customer complaints in a professional manner by ensuring that clients' needs are satisfied
- Handled cash, card, check, gift card and coupon transactions for customer purchases
- Actively worked to display a courteous and empathetic attitude to customers.
Education
Bachelor of Computer Science - Information Sciences
University of Maryland Eastern Shore
Princess Anne, MD05.2025
Skills
- Interest & Skills:
- Multilingual Skills:
- Hindi, Urdu and Punjabi
- Ability to build effective relationships with all stakeholders
- Detail-obsessed with relentless focus on improving customer service
- Customer Account Management
- Call Center Operations
- Customer Service
Timeline
Customer Service Representative III
Bank Of America
03.2023 - Current
Customer Service Representative II
Bank Of America
09.2022 - 03.2023
Accounts Payable and Receivable Specialist
A Family Farm
01.2021 - 09.2022
Car Dealership Billing Administrative Assistant
S&H Motors
10.2019 - 01.2021
Customer Service Representative
Royal Farms
06.2018 - 09.2019
Bachelor of Computer Science - Information Sciences
University of Maryland Eastern Shore
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