Aqeel Hassan
Claymont
Summary
Results-driven and highly motivated professional with a proven track record of delivering exceptional customer service and expertise in the banking industry. My dedication to excellence, strong communication skills, and ability to adapt to changing environments make me a valuable asset in delivering outstanding service. I am committed to fostering positive relationships, driving operational efficiency, and exceeding organizational goals. Looking to leverage my extensive background in customer service and banking to contribute to a dynamic team and achieve continued success in a professional setting.
Overview
5
5
years of professional experience
Work History
Customer Service Representative III
Bank Of America
Newark, DE
03.2023 - Current
- Recognized as a customer advocate, consistently going above and beyond to ensure that each customer interaction resulted in a positive and memorable experience.
- Demonstrated a strong service mindset by proactively addressing potential issues, providing anticipatory guidance, and exceeding customer expectations.
- Assisted teammates in navigating challenging customer situations, offering suggestions and strategies for successful issue resolution while maintaining a positive customer experience.
- Demonstrated exceptional problem-solving skills by swiftly addressing urgent client concerns, often resulting in issues being resolved during the initial call and avoiding escalations.
Customer Service Representative II
Bank Of America
Newark, DE
09.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Consistently provided exceptional customer service by actively listening to customer concerns, empathizing with their needs, and delivering tailored solutions that exceeded expectations
- Demonstrated excellent problem-solving skills by addressing escalated concerns, collaborating with cross-functional teams to find effective solutions.
- Recognized as the go-to person for handling irate customers, utilizing active listening and de-escalation techniques to convert negative experiences into positive outcomes.
- Proven ability to multitask and prioritize competing demands, managing customer inquiries, order processing, and administrative tasks without compromising service quality.
Accounts Payable and Receivable Specialist
A Family Farm
Princess Anne, MD
01.2021 - 09.2022
- Maintain strong relationships and open communication with all vendors
- Ensure that all notices and payments are sent in a timely manner
- Collaborated with vendors on invoice errors and correctly them on time to ensure required cash flows for company and clients
- Developed tracking reports to keep Manager informed of due and past due vendor invoices.
- Prepared vendor invoices and processed incoming payments.
Car Dealership Billing Administrative Assistant
S&H Motors
Felton, DE
10.2019 - 01.2021
- Handled communication to executives by taking and making telephone calls, reviewing, and prioritizing mail and composing and typing correspondence
- Pleasantly welcomed visitors and provided required information to customers
- Continually met and exceeded provided goals from the management team.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Customer Service Representative
Royal Farms
Felton, DE
06.2018 - 09.2019
- Provided best customer service to all the guests walking in the store
- Addressed and resolved customer complaints in a professional manner by ensuring that clients' needs are satisfied
- Handled cash, card, check, gift card and coupon transactions for customer purchases
- Actively worked to display a courteous and empathetic attitude to customers.
Education
Bachelor of Computer Science - Information Sciences
University of Maryland Eastern Shore
Princess Anne, MD05.2025
Skills
- Interest & Skills:
- Multilingual Skills:
- Hindi, Urdu and Punjabi
- Ability to build effective relationships with all stakeholders
- Detail-obsessed with relentless focus on improving customer service
- Customer Account Management
- Call Center Operations
- Customer Service
Timeline
Customer Service Representative III
Bank Of America
03.2023 - Current
Customer Service Representative II
Bank Of America
09.2022 - 03.2023
Accounts Payable and Receivable Specialist
A Family Farm
01.2021 - 09.2022
Car Dealership Billing Administrative Assistant
S&H Motors
10.2019 - 01.2021
Customer Service Representative
Royal Farms
06.2018 - 09.2019
Bachelor of Computer Science - Information Sciences
University of Maryland Eastern Shore