Areeba Raheem
Islamabad
Summary
Dynamic customer support professional with a proven track record at IBEX Call Center, excelling in resolving customer complaints and enhancing satisfaction. Proficient in Microsoft Office and equipped with strong communication skills, I thrive in team environments and adapt quickly to new challenges, consistently fostering positive relationships with clients.
Overview
2
2
years of professional experience
Work History
Customer Support Representative
IBEX Call Center
Islamabad
02.2021 - 02.2022
- Handled customer queries via phone and email
- Provided product and service information
- Maintained positive customer interactions and resolution rates
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
Hotel Housekeeper
Serena Hotel
Islamabad
04.2020 - 01.2021
- Provided excellent customer service by responding quickly to inquiries.
- Organized housekeeping carts with necessary supplies at the start of shift.
- Vacuumed carpets, dusted furniture, washed windows and walls.
- Responded promptly to guests' requests for extra supplies or other items.
- Changed bed linens, made beds with fresh linens after guests checked out.
- Swept hallways, lobbies and stairwells on a daily basis.
- Performed administrative duties such as filing documents, preparing correspondence.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
Education
Higher Secondary School Certificate (HSSC) - Faculty of Arts
Islamabad Intermediate College For Girls
Islamabad G-6/1-405-2024
Matriculation - Secondary School
Islamabad Intermediate College For Girls
Islamabad G-6/1-411-2020
Primary Education -
Islamabad Model Primary School
Islamabad G-6/1-103-2017
Early Education -
Allama Iqbal Model School For G/B
Islamabad Tarlai Kalan09-2013
Skills
- Proficient in Microsoft Word, Excel, and handling PDFs
- Strong computer literacy and typing skills
- Excellent verbal and written communication
- Team-oriented with strong interpersonal abilities
- Quick problem-solver with a thoughtful and patient attitude
- High adaptability in new environments and tasks
- Problem solving
Affiliations
- Volunteered in local community events and neighborhood clean-ups
- Participated in school cultural and speech competitions
- Supported classmates with computer and Microsoft Office tasks
- Provided informal translation and language assistance (Urdu/Pashto/English)
- Helped family members in small business tasks and customer interactions
Accomplishments
- Certificate of Appreciation – For volunteering in school cultural and community events.
- Recognized for Outstanding Computer Proficiency – Assisted teachers and classmates in MS Word, Excel, and PDF formatting tasks.
Languages
Urdu
First Language
English
Upper Intermediate (B2)
B2
Punjabi
Elementary (A2)
A2
German
Beginner (A1)
A1
Timeline
Customer Support Representative
IBEX Call Center
02.2021 - 02.2022
Hotel Housekeeper
Serena Hotel
04.2020 - 01.2021
Higher Secondary School Certificate (HSSC) - Faculty of Arts
Islamabad Intermediate College For Girls
Matriculation - Secondary School
Islamabad Intermediate College For Girls
Primary Education -
Islamabad Model Primary School
Early Education -
Allama Iqbal Model School For G/B
Similar Profiles
Alaqua GordonAlaqua Gordon
Customer Service Representative at Ibex call centerCustomer Service Representative at Ibex call center
Fanlee RodriguezFanlee Rodriguez
NA at Call max (call center)NA at Call max (call center)
Brandon HallBrandon Hall
Call Center Representative at 1st Cavalry Division, Division Operation Center Call CenterCall Center Representative at 1st Cavalry Division, Division Operation Center Call Center
AKAASH ASHRAFAKAASH ASHRAF
Full Stack Mobile Application Developer at ThiqatechFull Stack Mobile Application Developer at Thiqatech
Amar JavedAmar Javed
Principal/Assistant Professor at ICMS Nursing College PeshawarPrincipal/Assistant Professor at ICMS Nursing College Peshawar