Ariana Moore
Wilmington
Summary
Retail professional with track record of providing exceptional customer service and supporting store operations. Known for fostering collaborative team environment and consistently meeting customer satisfaction goals. Highly adaptable to changing needs and focused on delivering tangible results through effective communication and problem-solving abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Customer Service Associate
Dicks Sporing Goods
Wilmington, DE
08.2023 - 04.2025
- Maintained store organization and inventory accuracy through regular stock assessments and replenishment.
- Assisted in training new associates on customer service standards and operational procedures.
- Collaborated with team members to drive promotions, resulting in increased foot traffic and sales growth.
- Provided feedback to management on customer trends, contributing to improved product offerings and services.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering long-term relationships with clients.
Delivery Associate
Amazon
Wilmington, DE
11.2023 - 03.2025
- Maintained accurate records of deliveries and managed inventory effectively.
- Resolved customer inquiries and issues promptly, fostering positive relationships with clients.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
Customer Service/cashier
Home Depot
Claymont, DE
11.2020 - 01.2023
- Assisted customers with product inquiries, providing accurate information and solutions.
- Maintained cash drawer accuracy through diligent tracking and reconciliation practices.
- Handled customer complaints professionally, resolving issues to maintain satisfaction levels.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Science - Science
Delaware Technical Community College
Wilmington05-2026
High School Diploma -
Mount Pleasant High School
Wilmington, DE05-2020
Skills
- Excellent written and oral communication
- Good communication skills
- Customer relations
- Customer support
- Transaction processing
Certification
- Patient Care Tech 10/21/2025- 1/22/2026
- Phlebotomy Tech 10/23/2024- 1/28/2026
- Medical Assisting 7/15/2025- 10/01/2025
Timeline
Delivery Associate
Amazon
11.2023 - 03.2025
Retail Customer Service Associate
Dicks Sporing Goods
08.2023 - 04.2025
Customer Service/cashier
Home Depot
11.2020 - 01.2023
Associate of Science - Science
Delaware Technical Community College
High School Diploma -
Mount Pleasant High School