Ariane Drost
Wiesbaden
Summary
Hardworking and driven sales professional successful at improving sales procedures to streamline and strengthen processes. Expert in increasing productivity and customer satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
SALES MANAGER DACH
Bio-Works Technologies
06.2021 - Current
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Prepared sales presentations for clients showing success and credibility of products.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
SALES MANAGER DACH
vivo Science
06.2020 - 05.2021
- Evaluated performance against goals and implemented appropriate development plans.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within team.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Evaluated competitor offerings to maintain competitive edge, adapting strategies as necessary for sustained success.
SCIENTIFIC SUPPORT SPECIALIST
Abcam
02.2017 - 02.2020
- Responded to approximately 20 customer requests per day, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Promptly responded to inquiries and requests from prospective customers.
- Created and maintained detailed database to develop promotional sales.
- Assisted researchers in achieving project objectives with timely and comprehensive support on experimental procedures.
- Reduced downtime due to technical issues through proactive troubleshooting efforts that minimized disruptions to ongoing experiments.
- Trained new personnel regarding company operations, policies and services.
PROJECT SCIENTIST
University of Reading & UCB
11.2013 - 10.2016
- Demonstrated commitment to continuous improvement by actively seeking feedback from team members and stakeholders, implementing changes as needed to enhance project outcomes.
- Presented data and results to various academic and industrial partners
- Performed specialized laboratory skills
- Worked with a team of researchers at the University of Reading and a gobal biopharmaceutical company, UCB
Student Worker
Pfizer
06.2006 - 08.2006
- Quality assurance via review of approximately 30 drug manufacturing documents per day
Education
Master of Science - Molecular Biology
University of Vienna
Vienna, Austria 08.2013
Skills
- Sales operation
- Database Management
- Bilingual in German and English
- Salesforce
- CRM Software
- Time Management
- Verbal and written communication
- Strategic sales knowledge
- Account Management
- MS Office
- Product Recommendations
- Order and Refund Processing
- Translation and Interpretation Services
Personal Information
Title: Sales Manager
Timeline
SALES MANAGER DACH
Bio-Works Technologies
06.2021 - Current
SALES MANAGER DACH
vivo Science
06.2020 - 05.2021
SCIENTIFIC SUPPORT SPECIALIST
Abcam
02.2017 - 02.2020
PROJECT SCIENTIST
University of Reading & UCB
11.2013 - 10.2016
Student Worker
Pfizer
06.2006 - 08.2006
Master of Science - Molecular Biology
University of Vienna
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