Ariful Ashraf Ali
Customer Success Specialist
Dhaka
Summary
Providing value as a service along with professional support to enhance customer success.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
6
6
Certificates
2
2
Languages
Work History
Customer Recovery Specialist
Achieve Test Prep
8 2023 - Current
- Keep tracking outstanding debts, plan course of action to recover owed money, locate and contact debtors, update account status and database regularly, comply with requirements when legal action is unavoidable, handle customers' questions or complaints, negotiate payoff deadlines and payment plans, build trust with debtors, identify gaps in the system and recommend solutions
Legal Assistant
We Are Working
02.2024 - Current
- Provider of crucial support in managing administrative tasks related to pre-litigation activities within the practice of personal injury & workers' compensation, worked closely with attorneys & staff members to help ensure the smooth & efficient functioning of firmwide processes, coordinator of potential new client (PNC) intake processes for weekly presentations to supervising attorneys, ensured efficiency & quality through a case's lifespan, from the new case phase through to settlement or litigation, take calls or make calls to clients, vendors, or others, CRM building and administration: updates & data entry, summarize, analyze, and make recommendations about information in blog posts, newsletters, etc., prepare presentations and/or spreadsheets, manage and update social media accounts & handle basic digital marketing tasks, assist with other tasks, as needed
Business Expansion Specialist
Achieve Test Prep
06.2023 - 08.2023
- Contacting potential clients to establish rapport and arrange meetings, planning and overseeing new marketing initiatives, researching organizations and individuals to find new opportunities, increasing the value of current customers while attracting new ones, finding and developing new markets and improving sales, attending conferences, meetings, and industry events, developing quotes and proposals for clients, developing goals for the development team and business growth and ensuring they are met
Customer Relationship Specialist
Achieve Test Prep
05.2023 - 06.2023
- Onboard new customers and work collaboratively across teams to ensure a successful journey, regular customer communication to discuss program needs, e-learning plans, transcripts, concerns, etc., building rapport with customers through quality conversations, understanding customer goals, and helping them achieve them, carrying out periodic reviews with customers and providing guidance for successful product use, resolving customer requests through all communication channels within 24 hours, providing our customers with exceptional support to ensure program completion, providing timely feedback to the company/customers regarding service failures or customer concerns
Sales Dispatcher
FIXTMAN
07.2021 - 05.2023
- Maintaining responsibility for dispatching all of the company's technicians in a manner that maximizes efficiency and ensures customer satisfaction, monitor any sudden request from customers in the platform that is in charge, monitor any issues and work with the customer and technician to establish new job requests, and job tasks for the customer and technician, preparing, processing, reviewing, and monitoring various policies, claims, changes, endorsements, binders, contracts, etc., preparing and presenting proposals, quoting, and recommending coverage based on customer needs, maintaining a pleasant demeanor and commitment to customer service, scheduling and dispatching technicians to customers' homes or businesses, performing office clerical work, such as filing and organizing, performing other duties as assigned and the ability to provide same-day availability to team members in order to accommodate client's needs
Client Care Specialist
The Offshore Partners Sdn Bhd
09.2019 - 01.2021
- Delivering a comprehensive service to inquiring customers, possibly delegating certain customer inquiries to specific teams, managing a large number of inbound and outbound calls and emails, managing customers' accounts, keeping a record of customer interaction and details of actions taken, communicating with internal teams to discuss sales targets, generating sales leads, building sustainable relationships where necessary, reporting back on results
Sales Marketing Advisor
MEDIFEET
08.2018 - 09.2019
- Maintain customer experience through team member interaction and store presentation, develop and train retail sales team members by conducting daily sales observations, weekly report card sessions, and weekly sales meetings, execution of company merchandising, maintain the sales quota through inside sales at a retail store on a daily basis, supervise actions of the retail sales associates within the department, prepare cost analysis, quotes, and profit calculations, maintain knowledge of new products and research, primarily computer systems, demonstrate teamwork by assisting and cooperating with co-workers as needed, communicate effectively, maintain confidentiality of company and all customer information, represent the company in areas of public relations like trade shows, parades, etc., achieve needed results and a high level of sales performance, oversee preparation of displays, merchandise, and presentations, oversee and ensure compliance of all staff with established company policies
Assistant Director
Cineday Films
05.2013 - 12.2017
- Crafting shooting schedules that incorporate provisions for unpredictable setbacks, reporting notable deviations from authoritative schedules to the pertinent stakeholders, formulating storyboards that depict salient occasions in each script, ensuring that all applicable filming crew and cast members arrive when needed, positioning, instructing and supporting extras on the set, cueing the filming crew ahead of each take, settling minor discipline-related concerns on the set, bolstering and promoting the observance of existing safety protocols
Assistant To The Director
RED DOT MULTIMEDIA
06.2013 - 06.2016
- Supervise and Coordinate activates of workers engaged in editing assembling film scenes, study Scripts & confers with producers' directors concerning layouts or editing techniques to increase dramatic or entertainment value of productions, maintain the communication between customers and the company
Education
Bachelor of Arts - Communication, General
Limkokwing University of Creative Technology
Cyberjaya, Malaysia 05.2018 - 05.2019
High School - Science
Monipur High School & College
01.2000 - 05.2007
Skills
Customer Experience Management
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Legal Assistant
We Are Working
02.2024 - Current
Business Expansion Specialist
Achieve Test Prep
06.2023 - 08.2023
Customer Relationship Specialist
Achieve Test Prep
05.2023 - 06.2023
Sales Dispatcher
FIXTMAN
07.2021 - 05.2023
Client Care Specialist
The Offshore Partners Sdn Bhd
09.2019 - 01.2021
Sales Marketing Advisor
MEDIFEET
08.2018 - 09.2019
Bachelor of Arts - Communication, General
Limkokwing University of Creative Technology
05.2018 - 05.2019
Assistant To The Director
RED DOT MULTIMEDIA
06.2013 - 06.2016
Assistant Director
Cineday Films
05.2013 - 12.2017
High School - Science
Monipur High School & College
01.2000 - 05.2007
Customer Recovery Specialist
Achieve Test Prep
8 2023 - Current
Certification
Management Skills - Team
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